Field Service Technician - Rocky Mountains

Description

Job Summary: The Field Service Technician will support the pre-commissioning, installation, commissioning, yearly equipment maintenance, field operator training and warranty commitments at customer locations across the Rocky Mountains region.

Responsibilities:

• Create a positive customer experience at customer sites throughout the Rocky Mountains region.
• Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation.
• Perform remote field support, system and component testing.
• Write product and process documentation, and lead training sessions.
• Communicate manufacturing and engineering issues discovered in the field.
• Work as part of a cross-functional team to find solutions.

Requirements

Education & Experience:

• Post Secondary Technical diploma in engineering discipline (i.e. electrical, electronics, instrumentation, mechanical, etc.).
• Must have 1+ year of field experience: experience servicing air compressors, HVAC, and other rotating power equipment preferred.
• Advantage to have any safety certifications such as First Aid/CPR, and Common Safety Orientation.

Skills & Abilities:

• Knowledge of and hands-on experience implementing safe practices.
• Ability to read and understand mechanical drawings and other documents.
• Exceptional mechanical skills and experience with mechanical and electrical systems.
• Effective written and verbal communication skills, and excellent record keeping abilities.
• Self-directed, highly motivated and disciplined.
• Ability to lead and direct training for customers.
• Must be organized and able to multi-task in a changing environment without supervision.
• Must have a professional presence, both online and in-person.
• Must speak and hear clearly, both in-person and by telephone.

Work Environment:

• Will be part of an on-call rotation requiring availability during non-standard hours.
• Extensive travel on short notice for extended time periods, including weekends and holidays.
• Outdoor exposure to varying weather conditions, including hot, cold, wet, and arid conditions.
• Work may be performed in areas where noise levels are elevated.
• Regularly required to perform a wide variety of physical Some lifting up to 80 pounds may be required.
• Regular use of computers is required.
• Requires presence in the office or on the job site.