- Salary
- $2k – $3k
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Experience
- 5+ years
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Client Account & Operations Coordinator (100% Work From Home)
About the Client
Our Client is a boutique digital marketing and practice development agency based in Beverly Hills, California, serving plastic surgeons, medical aesthetic practices, and medspas. Managing digital marketing, SEO, paid advertising, website design, and consulting for a select roster of high-end medical practices, they deliver premium client experiences. To transition long-standing operational knowledge from founder-led execution into scalable business systems, they rely on autonomous operations leaders to manage client accounts, direct agency workflows, and build standardized operating procedures.
Our Client is seeking a proactive, client-facing Client Account & Operations Coordinator to serve as the founder’s operational right hand. Working directly with surgeons, practice managers, and internal specialist teams, this professional will take complete ownership of day-to-day client communications, project management in Asana, vendor coordination, and knowledge extraction. Operating remotely with flexible full-time hours, this leader will audit existing workflows, convert verbal walkthroughs into written SOPs (in Slab), and run agency operations autonomously with a "proposals over questions" mindset.
Key Responsibilities
Client Account Management & Communication
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Serves as the primary day-to-day contact for 8 to 10 high-value medical practice accounts via email and Zoom, responding promptly and setting clear expectations.
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Joins client strategy calls, records comprehensive meeting notes, extracts action items, and drives post-meeting execution.
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Leads client onboarding workflows, coordinating kickoff meetings, gathering brand assets, establishing system access, and delivering a white-glove first 30 days.
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Coordinates client retention initiatives, tracking milestone anniversaries, organizing quarterly client gifting, and identifying potential service expansion opportunities for the founder.
Agency Operations, PM & SOP System Building
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Conducts knowledge-extraction sessions with the founder, converting recorded walkthroughs into documented, repeatable SOPs within Slab to build a system-driven agency.
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Manages the agency’s Asana ecosystem, logging client requests from shared inboxes (Front), assigning tasks, enforcing deadlines, and maintaining real-time task statuses.
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Directs internal freelancers and external white-label vendors (PPC, SEO, web design, development), delegating tasks and holding teams accountable to delivery timelines.
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Audits all client-facing deliverables prior to distribution, verifying copy, links, image dimensions, and overall formatting quality.
Marketing Execution & Administrative Support
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Performs select recurring content deliverables, including blog topic research, uploading articles/photos to client CMS platforms, and compiling monthly performance reports in Notion.
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Monitors retainer usage across client accounts, flagging out-of-scope requests to the founder prior to execution.
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Prepares and delivers a weekly written operational pulse every Friday, highlighting completed deliverables, risk factors, and upcoming priorities.
Qualifications, Skills, and Key Competencies
Required Qualifications
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Agency Account Management & Operations Experience: 5+ years of experience directly supporting U.S. or international clients within a digital marketing agency, operations coordination, or online business management (OBM) role.
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SOP & Systems Architecture: Proven track record of building operating systems, workflows, and SOPs from scratch within an unorganized or founder-dependent environment.
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Native-Level Written & Spoken English: Exceptional, American-style business writing and confident spoken English to communicate professionally with surgeons, practice managers, and executives.
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Project Management Platform Mastery: Hands-on fluency with Asana (or ClickUp/Monday.com), Slack, Google Workspace, Zoom, and documentation hubs (Slab/Notion).
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CMS & Digital Marketing Fundamentals: Practical experience working inside website CMS platforms (WordPress or similar) to upload content, alongside a solid grasp of SEO, Google Ads, and lead generation metrics.
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Proactive Ownership & Self-Management: Demonstrated habit of bringing prioritized plans and solutions to leadership ("proposals over open questions") rather than waiting for task assignments.
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Strict Data Security & Confidentiality: Ability to adhere to medical practice data security protocols, ensuring client information is managed strictly within company-controlled software.
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Remote Infrastructure Setup: Dedicated quiet home workspace, personal computer, professional headset, backup power, and fast, reliable internet connection.
Preferred Qualifications
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Prior experience supporting clients in healthcare, plastic surgery, medical aesthetics, medspas, or wellness sectors.
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Experience coordinating white-label agency vendors, PPC/SEO specialists, and external developers.
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Familiarity with shared inbox platforms (Front), documentation tools (Slab), and client reporting tools (Notion).
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Competitive USD Compensation: $2,300 – $2,800 USD monthly salary paid directly in USD.
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Executive Partnership: Direct collaboration with the CEO of an established, highly specialized Beverly Hills agency.
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Flexible Operating Schedule: Schedule flexibility structured around deliverable completion and meeting overlap.
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100% Remote Infrastructure: Dedicated full-time contractor engagement executed remotely from Latin America.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
