Technical Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

We are seeking a Technical Product Manager to support an operations-driven product team focused on improving internal processes, tools, and workflows across the business. You will help connect business stakeholders, technology teams, and frontline operations to ensure that enhancements are well-defined, well-tested, and successfully adopted.

Key Responsibilities:

 - Partner with Engineering/IT, Finance, Network Operations Center, and other teams to understand pain points and improvement opportunities.  

 - Participate in workshops, requirement sessions, and stand-ups to keep everyone aligned on goals and priorities.  

 - Translate business needs into clear requirements, user stories, process maps, and acceptance criteria. 

 - Help track project milestones, risks, and dependencies, following up with owners to keep initiatives moving.  

 - Support user acceptance testing by drafting use cases, organizing test cycles with business users, and tracking issues/defects.  

 - Document test results and work with Product, Operations, and Technology to ensure issues are understood and resolved before go-live.

Qualifications:

- 3+ years of experience or equivalent expertise in product management or a relevant domain area 

- Comfortable working with both technical and non-technical stakeholders

- Strong written and verbal communication skills, with the ability to organize information clearly.  

- Detail-oriented with good organizational and follow-through skills; able to juggle multiple tasks.  

- Familiarity with productivity and project tools (e.g., JIRA, Confluence, MS office, Google Sheets)

- Basic analytical skills and an eagerness to learn how to interpret data to support decisions.

Estimated base salary range: $77,100 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.