Customer Service Representative

Location: Praha, Czechia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure eBanking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including ePassports, eID and eHealth cards, as well as eDriving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.

We are on a lookout for Customer Service Representative to join our Mobile Connectivity Department at Thales in Prague. You will be part of the Solutions & Services BPA organization, the Customer Service with main tasks to:

-Co-ordinate the project related order management  with appropriate Solution Sales,Account Managers,  Project Manager, SDM, Finance departments.

-Take total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing.

- Support MCS Solutions & Services strategy and business execution

A week in life of Customer Service Representative:

• Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
• Organize & lead kick off meeting (Engagement Review) at purchase order reception for large or non recurrent projects with all solution stakeholders: Project Manager, Service Delivery Manager, Solution Sales and Finance
• Check customer's Po & book it in Thales ERP order entry system to allow treatment from project manager
• Project milestones follow-up and  invoicing in coordination with internal interfaces and customer a proactive mode
• Recurring business booking & invoicing management (Support & maintenance, hosting, operations)
• Relay information to/from customers versus project manager / solution sales
• Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
• Manage post sales activity for all solutions (on administrative standpoint)
• Contribute to the short-term backlog billing forecast exercise and its achievements
• Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
• Attend sales meetings, customer meetings and delivery center steering committees when required when required
• ODC transactions focus: Customer pricing Database update, Transactions billing monitoring (contract, Order Item)
• Clean and update billing backlog to ensure billing on time

Requirements:

• Experience in Solutions & Services business
• Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)
• Finance (revenue recognition rules)
• System Tools : ERP tools, IT Literate (Microsoft Pack Office, …)
• Good organization skills & Rigor
• Use to work in complex administrative structures
• Customer oriented & availability
• Stress resistant
• Good oral & written communication
• Fluent English, French is a plus

We work in Hybrid working model at Thales in Prague

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!