- Location
- Gzira Office, Malta
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Operations
- Experience
- 5+ years
- Source
- Workday
Description
Key Responsibilities
- Lead & build a fast-growing operations team, covering onboarding, customer support, and transaction monitoring
- Execute onboarding with your team, resolving escalations and deep-diving into high-risk and complex cases as needed
- Act as a Process Owner for onboarding, transaction monitoring, and customer support — reducing cost and lead times through better process design
- Ensure CRA, EDD, and other risk assessments meet internal standards and regulatory requirements
- Analysis of client activity, continuously evaluating effectiveness, proposing improvements and refining transaction monitoring rules
- Leverage workflow tooling, automation and AI to reduce manual effort, improve quality and speed, and strengthen auditability
- Identify and resolve policy/risk appetite blockers to business growth with FCC through committee approval and rollout
- Facilitate smooth collaboration across Sales, Product and Compliance, helping to balance different objectives to ensure optimal results for the whole Group
Ideal candidate requirements
- 5-10 years of experience in banking/fintech, ideally within payments and regulated B2B clients
- Bachelor’s degree or equivalent (EQF Level 6) required
- Knowledge of AML/CFT and regulatory expectations for onboarding, due diligence and transaction monitoring
- Experience from building & scaling up new teams and/or business
- Track record for improving operational efficiency (process redesign, procedure standardisation, KPI/SLA management)
- Commercially minded and customer-focused, able to balance growth, risk and control requirements with sound judgement in escalations
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
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