Head of Operations

🌎 Head of Operations

📍 Jamaica (Regional Caribbean Role)

An exciting opportunity for an experienced multi-site operations leader to join a growing consumer-facing business with operations across multiple Caribbean markets.

Reporting directly to executive leadership, this position is responsible for driving operational excellence, commercial performance, customer experience, and people development across a portfolio of retail and foodservice locations throughout the Caribbean.

This is a highly visible leadership role suited to an ambitious operator with a strong track record of managing multiple sites, leading high-performing teams, and delivering sustainable business growth.

Key Responsibilities:

• Lead operational performance across multiple Caribbean markets
• Drive revenue growth, profitability, and operational efficiency
• Develop and implement strategies to improve customer experience and business performance
• Lead, coach, and develop regional management teams
• Ensure consistent execution of operating standards and compliance requirements
• Monitor key business metrics including sales, labour productivity, customer satisfaction, and profitability
• Support expansion initiatives, new site openings, and operational improvement projects
• Collaborate with Finance, HR, Marketing, Supply Chain, and Training functions
• Build strong relationships with key stakeholders, suppliers, and business partners
• Provide regular business performance reporting to senior leadership

The Ideal Candidate:

• Proven experience in a Head of Operations, Director of Operations, Regional Operations Manager, or similar leadership role
• Strong background in multi-site retail, foodservice, hospitality, QSR, or consumer-facing operations
• Commercially astute with strong P&L management experience
• Demonstrated success leading geographically dispersed teams
• Excellent leadership, coaching, and stakeholder management skills
• Willingness to travel regularly throughout the Caribbean

Package:

• Competitive salary
• Performance bonus
• Health and life insurance
• Transportation and travel allowances
• Professional development opportunities
• Relocation support where appropriate

How to Apply?

To apply, please submit your CV for consideration. For a confidential discussion about this opportunity, please contact Fiona Corbett at Thatcher Associates.

Due to the confidential nature of this appointment, additional information will be provided to suitably qualified candidates during the selection process.

All applications and enquiries will be handled in the strictest confidence.