Description

Business Support Specialist

DataPerk | Birmingham, AL | Full-Time, Onsite

Be the person who helps keep the office running, the team connected, and great client solutions moving forward.

DataPerk is celebrating 25 years in business, and we’re proud to have been recognized among the Top 3 Best Places to Work by the Birmingham Business Journal. As an IT managed service provider, we believe great technology starts with great people, strong relationships, and a team that genuinely enjoys working together. We’re looking for an organized, resourceful, and people-focused Business Support Specialist to join our Birmingham team. This isn’t your typical administrative position. You’ll be at the center of our day-to-day operations, helping create a welcoming and professional office environment while also partnering with our sales and technical teams to develop accurate, client-focused quotes and proposals.

This position plays an important role in supporting our employees, clients, and daily office operations, so this is a fully onsite position based in our Birmingham office and requires working in the office five days per week. If you enjoy variety, love keeping things organized, communicate well with different personalities, and take pride in being the person others can count on, you may be exactly who we’re looking for.

What You’ll Do

Help Turn Client Needs into Solutions

You’ll work closely with our Account Managers, Sales Engineers, technicians, clients, and vendors to help move opportunities from conversation to proposal.

• Gather information and technical requirements needed to prepare client solutions.
• Create accurate, detailed, and professional quotes and proposals for prospective and existing clients.
• Collaborate with Sales Engineers and Account Managers throughout the quoting process.
• Communicate professionally with clients and vendors to gather information, answer questions, and keep the process moving.
• Participate in site surveys and other information-gathering activities when needed.
• Stay knowledgeable about DataPerk’s products and services through ongoing training.
• Maintain accurate records of client interactions, activities, and time in our ticketing system and other company systems.

Keep Our Office Running Smoothly

You’ll also play an important role in making DataPerk a great place for employees, clients, and visitors.

• Greet visitors and provide friendly, professional assistance to clients.
• Answer incoming calls and route client requests appropriately.
• Create service tickets and help connect clients with the right DataPerk team member.
• Coordinate internal meetings, team luncheons, celebrations, and other company events.
• Manage incoming and outgoing mail, deliveries, and client shipments.
• Maintain office supplies and coordinate approved purchases.
• Help ensure our conference rooms, kitchen, common areas, and overall office remain professional and welcoming.
• Coordinate outside vendors, including janitorial and landscaping services.
• Assist Accounting with processing and scanning incoming checks.
• Help track, organize, and reconcile company inventory and assets.
• Maintain company fleet records and coordinate routine maintenance, repairs, registrations, and inspections.
• Pitch in with other projects and responsibilities as needed. We’re a collaborative team!

What Will Help You Thrive Here

We’re looking for someone who combines attention to detail with a genuine desire to help people.

You’ll likely be successful in this role if you:

• Are highly organized and comfortable managing several priorities at once.
• Have strong attention to detail, particularly when preparing quotes, proposals, or other client-facing documents.
• Communicate professionally and comfortably with clients, vendors, and coworkers.
• Enjoy working collaboratively and aren’t afraid to ask questions.
• Take initiative and notice what needs to be done before someone has to ask.
• Can transition easily between detailed computer work and hands-on office responsibilities.
• Are comfortable learning new technology, products, systems, and processes.
• Bring a positive, solution-oriented attitude to work.
• Value accuracy, accountability, and following through on commitments.
• Enjoy being part of a team where your contribution matters.
• Are able and willing to work onsite at our Birmingham office five days per week.

Why DataPerk?

25 years of serving our clients. An award-winning workplace. And a team we’re incredibly proud of.

At DataPerk, we’ve built our culture around collaboration, relationships, and people helping people. Because we’re a close-knit team, you won’t feel like just another employee. You’ll work alongside people across the company and have the opportunity to see the impact of your work every day. As the IT industry continues to evolve, so do we. We value people who are curious, willing to learn, ready to pitch in, and excited to grow with us.

Benefits & Perks

DataPerk offers a competitive benefits package designed to support our employees, including:

• BCBS health insurance
• Dental and vision insurance
• Company-sponsored short-term disability insurance
• Company-sponsored long-term disability insurance
• Company-sponsored life insurance
• Paid holidays
• Paid time off (PTO)
• SIMPLE IRA retirement plan

Requirements

• Education: Bachelor's or Associate degree in Business Administration, Communications or a related field.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Microsoft Teams). 
• Work History: Proven track record of a stable administrative work history (3+ years of continuous experience)