Account Manager – Transfer Agency (Dealing)

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Account Manager – Transfer Agency (Dealing)

Location: Manila, Philippines

Role Summary

The Transfer Agency Department provides Fund Administration services to numerous Fund management companies covering the full range of shareholder service functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.

An Account Manager is responsible for managing client relationships for assigned investment funds, ensuring the accurate and timely delivery of Transfer Agency services. This role acts as the primary point of contact for clients, coordinates operational activities, and ensures compliance with regulatory and service level requirements while driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary contact for assigned clients like Hedge funds, Private Equity Funds etc.

• Build and maintain strong, long-term client relationships through regular communication and reviews.

• Understand client structures, products, and service expectations.

• Handle client inquiries, escalations, and issue resolutions in a timely and professional manner.

• Oversee daily transfer agency activities including investor onboarding, subscriptions, redemptions, transfers, and maintenance of shareholder records.

• Ensure service delivery aligns with agreed SLAs and KPIs.

• Coordinate with internal operational teams to resolve processing, reconciliation, and reporting issues.

• Support fund launches, mergers, liquidations, and other lifecycle events.

• Prepare and deliver client reporting (operational, regulatory, and management reports).

• Participate in client service reviews and governance meetings.

• Coordinate with CSM & RM to manage client change requests, enhancements, and onboarding of new funds

• Monitor operational risks and support audits, due diligence, and regulatory reviews.

• Ensure compliance with applicable regulations (e.g., AML/KYC, FATCA/CRS, local fund regulations).

• Coordinate internal stakeholders for system changes, process improvements, and regulatory updates.

• Support implementation of new regulations or operational models impacting clients.

• Support client retention and growth initiatives.

• Identify opportunities for service improvements and cross-selling additional services.

• Work extensively with various teams across global locations to fulfill an entity’s AML/KYC requirements as mandated by compliance and regulatory standards prior to Dealing instructions.

• Report/escalate any quality, production, and system-related issues.

Skills required

• Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc.

• Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus-Nexus etc.

• Individual/You should be well versed with Microsoft applications. Expertise in excel and presentation skills is an added advantage.

• Individual/You should have knowledge of FATCA/CRS reporting. He/She should be able to review US tax forms i.e., W9, W8-BEN, W8-IMY, Withholding statements etc.

• Individual/You should have good written and verbal communication skills.

• Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors.

• Individual/You should be able to work separately and collectively in a group as the situation demands.

• Individual/You should be able to create the required reports in time, without any reminders.

• Individual/You should have a positive attitude and team spirit is a must.

• Individual/You should be flexible enough to work in 24x7 environment.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of China for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside China for the purpose of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.