Manager - Strategic Buyer (L09)

Job Description:

Job Title:- Manager - Strategic Buyer (L09)

COMPANY OVERVIEW:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:
This role is in the Procurement within Source to Pay (S2P) organization in Synchrony. Source to Pay team provides centralized supplier procurement, contracting, & ongoing management support across all Synchrony Functions delivering those products and services needed to be successful in our daily operations.

Role Summary/Purpose:
The Strategic Buyer plays a critical role in Synchrony’s procurement transformation by owning end-to-end buying for assigned categories within the Global Procurement Buy Desk and Source-to-Pay (S2P) function. The role ensures purchases are routed through the optimal buying channel—including catalogue, contract, spot buy, and guided buying through Coupa Smart Intake—while driving compliant purchasing, PO lifecycle discipline, tail spend optimization, integration issue resolution, and digital enablement through Coupa, Oracle, analytics, and emerging AI capabilities.

Key Responsibilities:

• Own end-to-end buying for assigned categories and route demand through the right buying channel, including catalogue, contract, spot buy, and Coupa Smart Intake guided buying.

• Execute purchase transactions within defined SLAs while ensuring policy compliance, PO accuracy, and Contract-to-PO alignment.

• Partner with Source-to-Pay, category managers, Bid Desk, Finance, requesters, and suppliers to support buying strategy execution and resolve L1/L2 procurement queries.

• Manage PO lifecycle activities, including requisition workflow tracking, PO modifications, issue triage, and PO hygiene to support audit readiness and reliable reporting.

• Drive spend analytics, including tail spend, buying channel, supplier, category, PO, receipt, and spend cube analysis to identify consolidation, compliance, and optimization opportunities.

• Monitor Coupa–Oracle integration issues, including inactive supplier sites, GL, PAR number, PO, and receipt discrepancies, and coordinate resolution with relevant teams.

• Support dashboards and KPI reporting using Coupa Analytics, Power BI, Excel, and related tools to improve operational visibility and decision-making.

• Enable AI-led procurement transformation by leveraging Coupa AI Agents and Coupa Agentic Studio for intake classification, requisition routing, workflow automation, UAT/SIT support, and use-case development.

Required Skills/Knowledge:

• Bachelor's degree in Business, Supply Chain, Finance, or related discipline 4-5 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred or 6-7 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred.

• Ability to independently manage end-to-end buying activities across assigned categories and route purchases through appropriate buying channels.

• Strong understanding of Source-to-Pay, Procure-to-Pay, Coupa Smart Intake, catalogue buying, contract buying, spot buying, and guided buying processes.

• Proven capability in PO lifecycle management, requisition workflow tracking, PO modifications, Contract-to-PO alignment, catalogue enablement, and PO hygiene.

• Strong analytical skills to conduct tail spend, buying channel, spend cube, PO, and receipt data analysis using Coupa, Oracle, Power BI, Excel, or similar tools.

• Ability to manage L1 and L2 procurement helpdesk queries, coordinate with Bid Desk, Finance, Source-to-Pay, and category teams, and escalate critical issues appropriately.

Desired Skills/Knowledge

• Experience supporting procurement transformation, channel management, tail spend reduction, and unmanaged spend compliance initiatives.

• Working knowledge of Coupa–Oracle integration touchpoints, including supplier site, GL, PAR number, PO, and receipt-related issue resolution.

• Comfort using Coupa Analytics, Power BI, dashboards, and reporting tools to monitor operational KPIs and support decision-making.

• Awareness of AI-enabled procurement capabilities, including Coupa AI Agents and Coupa Agentic Studio, Process Transformation with willingness to develop practical use cases and assist in Process Intelligence initiatives.

• Experience participating in UAT, SIT, pressure testing, process improvement, automation, and workflow optimization initiatives.

Eligibility Criteria

• Bachelor's degree in Business, Supply Chain, Finance, or related discipline 4 - 5 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred or in lieu of a degree 6 -7 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred.

Work Timings: 04:00 PM – 01:00 AM IST
(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:
• Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)
• L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9 Level Employees can apply

Job Family Group:

Sourcing