(USA) Senior Manager, Strategic Account Management

Position Summary...

What you'll do...

The Senior Manager, Strategic Account Management - Home Improvement role drives the execution of strategic business plans and category growth initiatives for key Home Improvement supplier partners by identifying customer and business opportunities; developing and executing joint business plans; aligning cross-functional stakeholders; removing barriers to performance; monitoring key business metrics; and adjusting strategies to deliver sustainable sales growth, profitability, and customer value.

Builds and manages strategic supplier relationships by serving as a trusted advisor to key Home Improvement partners; influencing business decisions through data-driven insights; leading business reviews; identifying growth opportunities; and developing long-term strategies that support Walmart's merchandising, eCommerce, and omnichannel objectives.
Provides leadership and development opportunities for associates by selecting, training, mentoring, assigning duties, building a high-performing team environment, establishing performance expectations, providing feedback and coaching, recognizing contributions, and promoting a culture of belonging and continuous development.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by providing direction and guidance; ensuring compliance with company standards; supporting the Open Door process; and fostering a culture of accountability, transparency, and trust.
Ensures business objectives are achieved by evaluating the effectiveness of current plans, supplier performance, programs, and initiatives; collaborating with merchants, suppliers, and cross-functional partners; identifying opportunities to improve operational efficiency and financial performance; and implementing solutions that enhance customer experience and business results.

Applied Business Acumen

Requires knowledge of:
Industry trends, category dynamics, customer behavior, competitive landscape, retail operations, merchandising strategies, omnichannel business models, financial metrics, data analytics, supplier economics, market conditions, and Home Improvement industry trends.

• Develop and execute category and supplier growth strategies aligned with Walmart business objectives.

• Influence supplier investment decisions and business planning through insight-driven recommendations.

• Build compelling business cases supported by sales, profitability, market share, inventory, and customer metrics.

• Translate business challenges into strategic initiatives that drive measurable business outcomes.

• Analyze complex datasets to identify opportunities, risks, trends, and growth drivers.

• Serve as a strategic advisor to suppliers and internal stakeholders on category and customer opportunities.

• Drive innovation and process improvements that enhance business performance and customer experience.

Strategic Account Management

Requires knowledge of:
Supplier relationship management, joint business planning, category management, portfolio growth strategies, customer retention, business development, revenue forecasting, and sales planning methodologies.

• Lead strategic partnerships with key Home Improvement suppliers.

• Develop and execute annual and long-term joint business plans.

• Drive sales, profit, market share, and customer engagement objectives.

• Anticipate supplier and category risks and develop mitigation strategies.

• Identify incremental growth opportunities through assortment, omnichannel expansion, marketing, and operational improvements.

• Establish performance goals and accountability mechanisms with supplier partners.

• Leverage customer and market insights to inform strategic decision-making and growth initiatives.

Relationship Management
Requires knowledge of:
Stakeholder engagement, executive communication, influence management, cross-functional collaboration, supplier management practices, and strategic partnership development.

• Build and maintain trusted relationships with supplier executives and internal stakeholders.

• Lead cross-functional initiatives involving Merchandising, eCommerce, Replenishment, Supply Chain, Finance, and Marketing.

• Facilitate alignment around business goals, priorities, and growth opportunities.

• Influence decisions across multiple stakeholder groups to drive execution and results.

• Resolve strategic business issues while maintaining strong supplier relationships.

Category and Product Expertise

Requires knowledge of:
Home Improvement product categories, customer purchasing trends, assortment optimization, competitive market dynamics, retail merchandising principles, omnichannel strategies, and product lifecycle management.

• Develop expertise across Home Improvement categories and supplier portfolios.

• Identify assortment opportunities that enhance customer value and drive category growth.

• Partner with suppliers to improve product performance and customer engagement.

• Provide recommendations regarding category trends, innovation, and market opportunities.

• Support the development of customer-focused strategies that improve market position and financial performance.

Sales Planning and Forecasting
Requires knowledge of:
Revenue forecasting methodologies, financial planning, category reporting tools, market analysis, inventory productivity metrics, and supplier planning processes.

• Develop accurate sales and growth forecasts for strategic supplier accounts.

• Monitor performance against forecast and identify corrective actions.

• Evaluate internal and external market factors impacting category performance.

• Utilize financial and operational metrics to guide strategic planning.

• Partner with suppliers to build data-driven growth plans and performance targets.

Negotiation Excellence
Requires knowledge of:
Advanced negotiation strategies, supplier economics, stakeholder influence, communication techniques, retailer-supplier relationships, and business case development.

• Lead complex negotiations with strategic supplier partners.

• Drive outcomes that balance customer needs, supplier objectives, and company priorities.

• Influence supplier investment and resource allocation decisions.

• Resolve conflicts and navigate competing priorities effectively.

• Protect company interests while fostering collaborative, long-term partnerships.

• Coach associates on negotiation best practices and strategic influence techniques.

Required Qualifications / Attributes:

• 5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management

• Demonstrated success in managing large, multi-category catalogs with measurable performance improvements.

• Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene.

• Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services.

• Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills.

• Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans.

• Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision.

• Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.