(USA) Senior Manager, Technology Operations - WFS Returns

Position Summary...

What you'll do...

Role summary:
As the Senior Manager, Technology Operations, you will lead the strategic planning and execution of technology initiatives that drive operational excellence across the organization. This role requires managing complex programs, fostering collaboration among stakeholders, and aligning technology strategies with business objectives. You will oversee financial and organizational aspects while influencing decision-making and guiding change management efforts. Your leadership will ensure seamless integration of technology solutions that support business growth and operational efficiency within a dynamic and evolving environment.
About the team:
The team leads the strategy and execution of return capabilities across Walmart’s international marketplace and fulfillment networks. It collaborates closely with Product, Engineering, Operations, Marketplace, and Market teams to deliver scalable solutions enhancing seller, customer, and associate experiences. Positioned at the intersection of strategy, operations, and technology, the team translates complex business challenges into effective product and technical investments. It drives alignment across multiple markets, creating a unified roadmap for domestic and cross-border returns. Success requires strong program management, stakeholder engagement, and the ability to navigate ambiguity while delivering impactful results.
What you'll do:

• Lead technology operations to ensure alignment with organizational strategy and business objectives.
• Manage cross-functional teams to deliver operational excellence and continuous improvement initiatives.
• Oversee program and financial management to optimize resource allocation and operational efficiency.
• Develop and implement strategies that support scalable and sustainable business operations.
• Collaborate with stakeholders to influence decision-making and drive change management efforts.
• Build and maintain strong relationships across departments to facilitate effective communication and collaboration.
• Utilize scenario planning to anticipate risks and develop contingency plans for operational resilience.

What you'll bring:

• Proven expertise in program and financial management to drive operational excellence.
• Strong stakeholder management and relationship-building skills to influence and collaborate effectively.
• Experience in developing and implementing technology and organizational strategies aligned with business goals.
• Excellent decision-making abilities supported by scenario planning and change management proficiency.
• Demonstrated success in leading business operations and program development initiatives.
• Effective business communication skills to convey complex information clearly and persuasively.
• Ability to foster collaboration across teams and manage multiple priorities efficiently.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.