Customer Experience (CX) Partner

Job Description:

About DXC Bulgaria  
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. 

About the role
The CX Partner acts as the bridge between customer feedback and business action. Working closely with Account Leads and regional stakeholders, the role transforms customer insights into prioritized actions that improve customer outcomes, strengthen relationships, and support business growth.

Daily challenges

• Translate customer feedback (NPS, CSAT, verbatims) into clear, actionable insights.

• Partner with Account Leads to interpret feedback, prioritize issues, and define actions.

• Challenge assumptions and bring an independent customer perspective to discussions.

• Support development and follow-through of account action plans.

• Drive accountability by ensuring actions have owners, timelines, and measurable outcomes.

• Track progress, remove blockers, and maintain momentum across accounts.

• Monitor regional account health, risks, and opportunities.

• Help connect customer feedback to retention, growth, and relationship outcomes.

• Contribute to continuous improvement of the CX program, survey approach, and action frameworks.

eXperience and skills required

• Strong understanding of CX metrics such as NPS and CSAT.

• Ability to connect customer insights to revenue, risk, and growth

• Able to synthesize qualitative and quantitative feedback into business insights.

• Influences stakeholders without direct authority.

• Demonstrates strong ownership, follow-through, and accountability.

• Connects customer feedback to retention, growth, and commercial outcomes.

• Comfortable operating in an evolving and ambiguous environment.

Company benefits 
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. 

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.