Total Rewards Specialist 1 (A)

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

CORE JOB FUNCTIONS

1. Responds to employee questions and inquiries about employee benefits programs and policies.

2. Identifies and assesses customers’ needs to achieve satisfaction.

3. Builds trust with customers through open and interactive communication.

4. Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.

5. Meets department customer service call handling targets.

6. Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership.

7. Keeps records of customer interactions, process customer accounts and file documents

8. Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.

9. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS Education: High School Diploma or equivalent/relevant experience, certification or license Certification and Licensing: Refer to department description for applicable certification requirements Experience: Minimum 2 years of relevant experience required.

Knowledge, Skills and Abilities: - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff