- Location
- UK (Petersfield)
- Workplace
- Remote
- Department
- Keyloop Other
- Experience
- 2+ years
- Source
- Lever
Description
Purpose of the Role
Motortech AI is at an inflection point. We have grown ahead of our original plan, with nationwide launches across large retail groups, Early Adopter programmes with OEMs, and are about to launch in Canada, Europe and the Middle East. This growth demands a senior, accountable leader who can build a Customer Success function capable of delivering at enterprise scale — and sustaining it.
The Head of Customer Success owns the entire post-sale client journey: from the structured handover at contract signature, through discovery, implementation planning, go-live, and into ongoing account management and value realisation. You will build the methodology and playbook that the team follows, line-manage a growing team of Customer Success Managers, and be the escalation point for client issues — replacing a model where that path runs directly to the COO.
This is a leadership and builder role in equal measure. You will inherit a capable team and a business with real momentum. Early on, your mandate is to hit the ground running and get your hands dirty — deep in the day-to-day to quickly understand the current process, professionalise what we have, and scale it to meet what is coming. But the goal is to build a function that, in time, runs without you at the centre of every escalation: someone who can lift themselves above the noise to lead strategically and drive the function forward, rather than stay stuck firefighting within it.
