HR Generalist

Advanced Case Management & Strategic Support Serve as the senior escalation point for complex, high-risk, or sensitive employee inquiries regarding policy interpretation, benefits, and workplace practices. Partner directly with business leaders and global HR Centers of Excellence (CoEs) to resolve multi-layered cases requiring nuanced, independent judgment. Support international managers on navigating key HR lifecycle events, and localized policy application. Manage specialized operational programs, such as regional onboarding frameworks, offboarding compliance, or specific leave-of-absence tracking. Support HR operational support across global regions, adapting centralized shared services policies into localized workflows that meet regional regulatory requirements. Leave Administration & Lifecycle Complexity: Oversee complex regional leave schemes, across differing Australian states and territories. Casual vs. Permanent Frameworks: Administer casual employment rules, penalty loading rates, and structured casual conversion requests in strict alignment with Fair Work Ombudsman mandates. Partner with international payroll and legal teams to ensure data structures accurately capture multi-country entitlements, superannuation details, and localized employment statuses. Participate in cross-functional HR projects, partnering with HR Centers of Excellence (CoEs), Finance, IT, Legal, and Payroll to implement enterprise-wide initiatives. Support change management strategies for new program rollouts, minimizing operational disruption and ensuring smooth adoption. Experience: 4-6 years of progressive HR operations experience, with at least 2 years operating within a global, matrixed multi-national company. Localized Knowledge: Demonstrated experience applying the Fair Work Act, Modern Awards, and Australian leave frameworks. Technical Skills: Mastery of global enterprise HRIS platforms (e.g., UKG Pro Core, Workday, SAP SuccessFactors) and enterprise case management workflows (e.g., ServiceNow, Zendesk). Stakeholder & Relationship Management: You must build trust and collaborate effectively across global HR Centers of Excellence (CoEs), legal, internal audit, and international payroll. Complex Problem-Solving & Judgment: The role acts as a senior escalation point, requiring the ability to evaluate nuanced situations, interpret differing regional policies, and make independent judgments. Empathy & Interpersonal Skills: Managing high-risk or sensitive cases and complex leave situations require emotional intelligence to support managers and employees with care. Clear & Tactful Communication: You will frequently interact with international managers and explain complex topics (like casual penalty rates or casual conversion rules). Clear and inclusive communication ensures these policies are applied consistently. Conflict Resolution: As a senior escalation point, you will occasionally need to de-escalate complicated employee issues and mediate disputes. Adaptability & Cultural Sensitivity: Operating within a multi-national workforce means adapting centralised shared services to localised regulatory frameworks—requiring an appreciation for different cultures and local labour law.