Claims Administrator

Join a leading Australian claims services company delivering end-to-end motor assessment and repair solutions - Established in 2014, the business has earned multiple industry awards and provides nationwide coverage across Australia and New Zealand.

The Opportunity

Your expertise in claims administration and fast, accurate data entry will ensure smooth, end-to-end management of the claims lifecycle. You’ll monitor shared inboxes, liaise with stakeholders, and ensure claims are processed efficiently, all while building your skills and career within a collaborative, high-performing team.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Manage a shared inbox and action daily claims-related tasks promptly.
• Log new claims accurately into the system and track progress through the claims lifecycle.
• Manage calls as required to follow up on claim-related queries and maintain effective communication with all stakeholders.
• Provide timely support to clients, policyholders, and third parties to ensure seamless claim resolution.
• Adhere to company policies and procedures to mitigate risk and maintain compliance.
• Perform ad hoc duties as required to support the claims team and workflow efficiency.

Key Criteria

• Bachelor’s Degree in Business Administration, Office Management, or related program.
• At least 3 years’ experience in claims administration in an Australian insurance, financial services or related industry is a must.
• Strong speed and accuracy in data entry, with high attention to detail.
• Effective written and verbal communication skills.
• Intermediate computer skills and confidence with digital systems.
• Ability to work proactively and collaboratively in a team environment.
• Personable, approachable, and committed to providing excellent client service.

Work setup:

• Manila (BGC, Taguig): Australian hours (6am – 3pm PHT) with a hybrid setup (3 days onsite, 2 days remote).

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