Process Design Manager - Debt Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Responsibilities:

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Description:

This job is responsible for leading the assessment, development, execution, and oversight of technology projects, lob initiatives and overall UCRS Platform and Debt Manager administrative functions that support Operational Excellence objectives to achieve short and long-term strategic goals.

The position requires a strong combination of UCRS and Debt Manager Platform expertise, Debt Manager administration, BLAZE business rule development, technical and data acumen, analytical problem-solving, and project leadership. The successful candidate must be able to independently translate complex business needs into detailed business and data requirements, develop and validate sophisticated business rules, and articulate the integration of Debt Manager and UCRS.

This role serves as a subject matter expert and strategic partner to business executives, technology teams, deployment champions, and LOB stakeholders. The individual is expected to take ownership of complex initiatives from initial assessment through implementation, anticipate risks and dependencies, develop actionable solutions, and ensure changes are implemented accurately, effectively, and in accordance with applicable governance and change management standards.

Responsibilities

• Demonstrated hands on experience working within the UCRS Platform Management team, with a strong understanding of platform functionality, administration, business processes, data, and supporting technologies.
• Strong understanding of the integration and functional dependencies between Debt Manager and UCRS, including the ability to identify upstream and downstream impacts of proposed changes.
• Independently develop, implement, test, and validate highly complex business rules in BLAZE RMA and Debt Manager BLAZE to support LOB initiatives, potentially resolve issues and mitigate risks, reduce losses, optimize efficiency, strengthen controls, improve quality and support sustainable business outcomes.
• Demonstrate advanced experience analyzing, improving, testing and validating complex rule changes, including assessing downstream impacts, dependencies and possible unintended outcomes prior to implementation.
• Independently maintain, configure, test, and implement changes to the Debt Manager user interface and Debt Manager BLAZE rules engine across Agile, UAT, Production, and other applicable environments.
• Demonstrate strong functional and administrative knowledge of Debt Manager, including experience completing and maintaining core configuration components such as TAGS, Tag Types, Creditors, Receivers, and UDPs.
• Ability to translate complex business needs into comprehensive, detailed, and actionable business and technical requirements, with particular emphasis on data requirements, user functionality and usability
• Proven experience leading complex, large-scale product conversions from assessment through implementation, including defining Debt Manager administrative configurations, identifying and developing
• Proven ability to identify, investigate and research user functionality gaps, inconsistencies, anomalies and process issues.  This includes performing a root-cause analysis, providing a recommended solution and drive the identified issues and gaps through to resolution.
• Serve as a subject matter expert in the delivery of new or enhanced workstation functionality, including user experience, data presentation, data validation, readiness activities, implementation planning, and operational deployment support.
• Drive recommended administrative setup functions in Debt Manager that will support business objectives and initiatives that are streamlined and effective.
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

Required Qualifications:

• Must have Current Technology Platform Management experience

Skills:

• Business Process Analysis
• Continuous Improvement
• Process Design
• Process Management
• Process Performance Measurement
• Conflict Management
• Critical Thinking
• Program Management
• Scenario Planning and Analysis
• Strategic Thinking
• Decision Making
• Drives Engagement
• Relationship Building

Shift:

1st shift (United States of America)

Hours Per Week: 

40