- Location
- Costa Rica - Heredia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Divisions
- Experience
- 6+ years
- Source
- Lever
Description
Smarsh is seeking a highly experienced and strategic Global Services Operations Analyst to support the evolution and scaling of our Global Services organization. Reporting directly to the Global Operations Director, this role will serve as a key operational and analytical partner to leadership, with significant ownership across systems, process, and data.
While the primary focus in 2026 will be the implementation and global rollout of a new Professional Services Automation (PSA) platform, this role will also support additional strategic initiatives across Global Services Operations, requiring the ability to flex between deep execution and higher-level operational problem solving.
This is a senior individual contributor role suited for someone who can operate with autonomy, influence cross-functional stakeholders, and help shape how Global Services operates at scale.