Plumbing Technician

Department: United Utilities

Employment Type: Permanent

Location: Worsley

Reporting To: Elizabeth Gordon

Compensation: £40,000 - £45,000 / year

Description

Key Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works. 
• Organise and undertake the inspection, cleaning, repair or replacement of affected fittings and appliances, including tap filters, taps, showers and toilet fittings where impacted following work on the water network.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues, determining whether faults lie within the water network or the customer's internal plumbing. 
• Undertake minor plumbing repairs, remedial works, blow backs and the clearance of blockages or restrictions where appropriate.
• Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other operational activities, escalating matters requiring further network intervention. 
• Communicate findings, actions taken and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively. 
• Accurately record all visits, investigations, photographs and completed works using company systems. 
• Work collaboratively with Customer Managers, Customer Liaison Officers and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints. 
• Ensure all activities are completed in accordance with company procedures, health and safety requirements and relevant industry standards. 
• Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks and the distribution of customer information.

Skills, Knowledge & Expertise

• Recognised plumbing qualification or demonstrable plumbing experience.
• Experience of fault finding and diagnosing plumbing issues.
• Experience of dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and customer visits.
• Ability to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire)

• Experience working within the water industry or on utility contracts.
• National Water Hygiene accreditation.
• Experience working around water mains rehab or network operations.
• Experience dealing directly with customers in their homes.

Job Benefits