Manager, Account Services

Role Summary & Impact

As a Manager within Account Services at WPP Media, you will lead day-to-day client and agency relationships while overseeing the delivery of programmatic media strategies and campaigns. You will combine hands-on programmatic knowledge, client-facing communication, operational oversight, and team development to ensure campaigns meet performance goals and strengthen client relationships.

You will guide and develop junior team members, lead client status meetings and strategic conversations, and partner across programmatic, planning, investment, analytics, finance, data, and retail media teams. 

Key Responsibilities

• Serve as a senior day-to-day relationship manager for agency and client partners.
• Lead client status meetings, campaign discussions, and strategic presentations.
• Translate client objectives into clear programmatic strategies and actionable recommendations.
• Oversee campaign setup and execution across trading, financial, targeting, measurement, and analytics workflows.
• Monitor performance against KPIs, pacing, optimization goals, budget delivery, and profitability.
• Identify campaign trends, efficiencies, and opportunities to improve performance or expand investment.
• Apply knowledge of DSPs, verification partners, data providers, and retail media platforms to campaign strategy.
• Partner with internal teams to ensure accurate tagging, tracking, reporting, and campaign measurement.
• Act as an escalation point for account, client, and campaign-related issues.
• Provide day-to-day guidance, training, and development to Senior Associate and Associate-level team members.
• Delegate work effectively, balance team priorities, and maintain clear accountability across deliverables.
• Support the development of programmatic and consumer packaged goods best practices as the team and practice continue to grow.
• Educate clients and agency partners on programmatic capabilities, emerging opportunities, and relevant marketplace developments.
• Identify opportunities to grow existing relationships through new channels, audiences, data solutions, and test-and-learn initiatives.

Skills & Experience

• Bachelor’s degree or equivalent professional experience.
• 3+ years of relevant experience in programmatic media, digital advertising, account services, or a related discipline.
• Programmatic agency experience is strongly preferred.
• Prior experience managing day-to-day client relationships, presenting recommendations, and leading status meetings.
• Working knowledge of one or more DSPs, such as The Trade Desk, DV360, or Amazon DSP.
• Understanding of programmatic campaign execution, optimization, reporting, and measurement.
• Familiarity with CM360 tagging and tracking processes.
• Exposure to verification partners such as DoubleVerify or Integral Ad Science.
• Understanding of audience data providers and how data can be applied to media buying and targeting strategies.
• Retail media or commerce experience, including exposure to platforms such as Amazon or Walmart, is a plus.
• Experience training, mentoring, or providing day-to-day guidance to junior team members.
• Strong organizational and project-management skills with the ability to manage multiple timelines, accounts, and stakeholder relationships.
• Proficiency in Microsoft Excel and the ability to interpret campaign reports and performance data.
• Exceptional written and verbal communication skills, including the ability to translate complex programmatic concepts for different audiences.
• Curiosity and a demonstrated commitment to independent learning and continued professional development.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment.That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.