- Location
- US Remote, United States of America · Cleveland, Ohio Office
- Workplace
- Remote
- Type
- Full-time
- Department
- Management
- Experience
- 3+ years
- Education
- Master
- Source
- Workday
Description
We are not providing any work or student visas for this role (including OPT).
The Role
The PIC Management Consultant is a key member of the MRI Public Housing Professional Services Team, responsible for delivering MRI's PIC Management services to public housing agencies across the United States.
This role serves as a trusted advisor to housing authorities by managing their HUD PIC reporting and compliance activities, improving submission accuracy and performance, assisting with SEMAP readiness, and helping agencies navigate complex HUD reporting requirements.
The PIC Management Consultant acts as the primary point of contact for assigned agencies, building long-term client relationships through proactive communication, compliance guidance, and ongoing operational support. This role manages an ongoing portfolio of clients and focuses on long-term service delivery rather than project-based software implementations. The consultant works directly with agency staff, HUD field offices, and internal MRI teams to provide proactive support and exceptional client service.
The ideal candidate combines strong public housing knowledge with excellent analytical, communication, and client management skills. This individual must be comfortable managing multiple agency portfolios, conducting client meetings and presentations, researching and resolving complex compliance issues, and building trusted relationships with clients.
Limited travel may be required, primarily for conferences, client visits, training events, or strategic client meetings.
You will play a critical role in helping housing authorities maintain HUD compliance, achieve strong PIC submission rates, and maximize SEMAP performance while allowing agency staff to focus on serving their communities.
You Will:
As a PIC Management Consultant, you will lead or participate in the following activities:
Manage a portfolio of public housing agencies receiving MRI PIC Management services.
Review, analyze, and submit HUD PIC records on behalf of assigned clients.
Identify, research, and correct errors preventing successful PIC submissions.
Monitor PIC submission rates and help clients achieve and maintain compliance goals.
Review HUD reports, error dashboards, delinquency reports, and submission exceptions to identify corrective actions.
Provide agencies with unresolved errors, late reports, and recommendations for resolution.
Conduct recurring client meetings, presentations, and status reviews.
Assist agencies with SEMAP-related PIC indicators and fiscal year-end preparation.
Coordinate with agency staff and HUD field offices regarding PIC access, authorization, and compliance matters.
Support clients through regulatory and operational changes impacting HUD reporting requirements.
Document client activity, maintain tracking tools, and provide accurate project and service updates.
Collaborate with internal teams to share knowledge, improve processes, and strengthen service delivery.
Build strong client relationships through proactive communication and responsive support.
Participate in internal training, mentoring, and continuous improvement initiatives.
Prepare and present agency performance metrics, submission status, compliance findings, and recommendations to client stakeholders.
Perform other duties as required.
You Have:
Bachelor's degree or equivalent experience.
3+ years of experience in public housing, HUD compliance, software consulting or support, housing authority operations, PIC submissions, or related client services roles.
Strong understanding of HUD Public Housing and/or Housing Choice Voucher programs.
Experience analyzing compliance data, HUD reporting requirements, occupancy functions, certifications, inspections, SEMAP, PIC submissions, or related compliance activities.
Excellent problem-solving and analytical skills with the ability to investigate and resolve complex data issues.
Strong presentation and facilitation skills, both virtual and in person.
Proven ability to manage multiple priorities and client relationships simultaneously.
Excellent verbal and written communication skills.
Ability to work independently while contributing to a collaborative team environment.
Strong customer-service mindset with a commitment to client success.
Nice to Have:
Direct experience performing HUD PIC submissions.
Experience working for a Public Housing Authority or housing software provider.
Familiarity with MRI PHA Pro, QuicPIC, HAB, Tenmast, or other housing management platforms.
Experience supporting agencies during SEMAP reporting or housing authority compliance activities.
Knowledge of HUD 50058 processing and HUD compliance requirements.
Experience delivering training, client presentations, or consulting services.
Understanding of data analysis, reporting, or troubleshooting within public housing software systems.
Familiarity with HUD security, authorization, and MFA requirements.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
Join our employee-led groups to maximize your experience at work such as our Belonging committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
