- Location
- Sydney
- Workplace
- Hybrid
- Department
- Operations
- Seniority
- Manager
- Education
- Bachelor
- Source
- Lever
Description
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Account Manager plays a key role in building strong client relationships and making sure projects run smoothly from start to finish. As the main point of contact, the role involves getting to know clients, understanding their needs and working closely with internal teams to bring projects to life, on time and within budget.
From keeping communication flowing and proactively managing any issues, to identifying opportunities to grow existing accounts through upselling and cross-selling, this role is all about adding value and delivering a great client experience.
Skills
UpsellingERPProject ManagementNegotiation
