- Salary
- €40k – €42k/yr
- Location
- Portugal
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Source
- Pinpoint
Description
Program Manager
Department: Business Operations
Employment Type: Full Time
Location: Portugal
Compensation: €40,000 - €42,000 / year
Description
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Act as the single point of integration connecting content, platform ops and email development, ensuring specialist teams operate as one coordinated workflow rather than in parallel.
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Own day-to-day consistency across delivery fronts; receive regular status reporting from the team and escalate only exceptions to Delivery Lead.
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Coordinate the handoff between specialist functions (e.g. content and production) so cross-functional work happens as a partnership, not in isolation.
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Maintain narrative and visual consistency across communications channels, reviewing live output directly.
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Support and help coordinate recurring content strategy conversations, bringing a cross-channel perspective into planning.
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Manage light administrative coordination with external vendors or freelance support (e.g. translators) once a request has already been scoped.
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Manage workload and capacity balancing across supporting creative and production resources.
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Extend and standardize tracking and reporting tools across the team for shared visibility.
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Coach team members as they grow more senior, helping them scope and negotiate priorities rather than defaulting to yes on every request.
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Build a working understanding of where the team spends time and effort, using that insight to guide coaching and process improvements that increase efficiency.
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Flag scope creep or emerging risk early, before ad hoc requests become unplanned, unscoped ongoing work.
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Support standardized reporting using existing dashboards and tools, rather than introducing new reporting overhead.
Key Responsibilities
- 5+ years' experience in program/project management, account management, or operations delivery, ideally in a marketing, content, or digital production environment.
- Demonstrated experience coordinating cross-functional teams (content, design, development).
- Comfortable working across Google Workspace tools in a fast-moving, ticket-driven environment.
- Strong stakeholder management and communication skills, with sound judgment on when to escalate versus resolve.
- People management experience, with the ability to coach and support a small team.