- Salary
- €40k – €50k
- Location
- Würzburg
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Closing date
- Today
- Source
- CareersPage
Description
Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success
Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages Required: Professional fluency in German (C1) and English (C1)
Salary Package: €40,000 – €50,000 base + yearly incentive bonus
We are an expanding, technology-driven scale-up (101–500 team members) pioneering software products designed for web accessibility. In this pivotal role as an Enterprise Customer Success Manager, you will directly steer organization growth by building high-value client relationships, driving platform adoption, and championing long-term retention across key corporate accounts.
Primary Responsibilities
- Strategic Account Leadership: Take full ownership of key enterprise accounts, nurturing trust-based relationships with executive decision-makers.
- Proactive Client Growth: Uncover and drive expansion opportunities (up-selling and cross-selling) in close synergy with Enterprise Sales and Product teams.
- Full-Lifecycle Ownership: Direct seamless client onboarding, continuous product adoption, and end-to-end contract renewals.
- Data-Driven Success Reviews: Lead regular operational and strategic business reviews to demonstrate measurable value and continuous return on investment.
- Risk Prevention & Retention: Identify early churn indicators and implement targeted retention strategies to keep account health high.
- Cross-Departmental Synergy: Serve as the primary bridge connecting corporate clients with internal technical, product, and revenue operations.
Professional Requirements & Qualifications
Essential Criteria
- Proven Track Record: Demonstrated experience in Account Management or Enterprise Customer Success within a fast-moving scale-up or tech start-up.
- Bilingual Proficiency: Exceptional spoken and written skills in both German (C1) and English (C1).
- CRM Mastery: Practical experience working with modern customer management software (preferably HubSpot).
- Strategic Skillset: Excellent analytical thinking, strong negotiation capabilities, and a structured, self-directed work style.
Bonus Qualifications
- Skills in additional European languages.
Core Personal Attributes
- Strategic Challenger: Comfortable challenging client assumptions to advise on best practices.
- High Drive: Ambitious, proactive, and capable of navigating complex corporate structures.
- Collaborative: Thrives when working closely alongside interdisciplinary product and sales units.
Key Offerings & Perks
- Competitive Pay: Base salary ranging from €40,000 to €50,000 gross p.a., augmented by an annual bonus structure and 30 days of annual leave.
- High Visibility: A high-impact position offering significant autonomy, direct influence on business outcomes, and clear career growth.
- Balanced Schedule: Flexible working hours and predictable scheduling supported by a hybrid model (up to 1 home-office day per week) and zero travel requirements.
- Purpose-Driven Work: Join a mission-driven environment dedicated to building a fully inclusive digital world.
Skills
HubSpotNegotiation
