Quality Assurance Analyst - Taxation

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us 

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! 

As part of the State of Colorado, DOR offers a competitive benefits packageto permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Helpful tips for applying: 

Applying for a Job with the State of Colorado.

What Happens After You Apply.

The Colorado Department of Revenue (CDOR) Taxation Division is searching for a strategic and detail-oriented professional to join our team as a GRC Business Analyst (QA). In this role, you will help us protect the integrity of Colorado’s tax administration. You will work within the Governance, Risk, and Compliance (GRC) Unit, which is a vital part of the Research and Legislative Services (RLS) Section. Our unit's mission is to make sure the Taxation Division follows the best standards for risk management, quality control, and legal compliance. We continuously review systems data, spot risks, look for ways to automate work, and find ways to make our daily business operations run smoother and more securely.

As a designated Staff Authority for quality assurance, you will be the go-to expert for designing technical, risk-based solutions that find errors, catch quality issues, and automate review processes. Management and your peers will rely on your specialized knowledge to help shape program policies and direct major compliance strategies. Instead of just following a set checklist, you will have the freedom to decide how we evaluate operational excellence and compliance across the department.

In this position, you will balance high-level strategy with hands-on technical work. You will spend your time building connections with different tax units, researching complex rules, and using data to solve problems. Your work will directly impact how we protect taxpayer resources and make state government more efficient.

What You'll Do

In this role, you will lead quality reviews and build technical models to spot system risks. Your main responsibilities will include:

• Analyze Business Environments: Study and document how different tax divisions operate, including their processes, technical systems, and cloud software. You will use this deep understanding to spot gaps and help teams work more effectively.

• Develop Strategic Solutions: Critically review business data across state programs to find ways to improve compliance and efficiency. You will write and present professional report findings and strategic recommendations to key stakeholders.

• Create Performance Metrics (KPIs): Propose and design clear, measurable Key Performance Indicators (KPIs) to grade the quality of tax processes. You will have the authority to decide which metrics—such as maximum allowable error rates—will define success for the division.

• Lead Quality Assurance Projects: Run QA projects from start to finish. You will consult with stakeholders to define project scopes, prevent projects from growing too large (scope creep), and use traceability matrices to ensure every business need is met.

• Audit Tax Accounts & Catch Fraud: Regularly review high-risk tax accounts, refunds, and transactions using data analytics and artificial intelligence. You will decide if transactions contain quality errors or indicators of fraud, employee theft, or insider threats, and report exceptions to management.

• Write Queries and Code: Build and maintain data models using SQL and Python to extract and clean data from our tax systems. You will combine tax database extracts with other sources, analyze the data, and build visual dashboards to report findings.

• Improve Screening Logic: Help refine the GRC team’s search rules and screening systems. You will suggest and test modifications—such as adding new data fields—to make fraud-detection models more accurate and reduce false positives.

• Collaborate and Pivot: Support your team members on ad-hoc projects and balance your personal workload dynamically. You will use strong organizational agility to adjust your focus quickly to support urgent team goals and critical business deliverables.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:
H1C4XX Analyst IV

Minimum Qualifications:

Experience Only: Seven (7) years of professional experience performing work directly related to the duties of this position, including experience in any of the following areas:

• Utilizing data extraction and analysis tools (such as SQL and Python) to develop, maintain, and/or enhance data analytics models.

• Executing and managing Quality Assurance (QA) programs/initiatives and applying Governance, Risk, and Compliance (GRC) principles.

• Reviewing tax data, accounts, refunds, and transactions for errors, variances to procedures, or signs of internal theft, corruption, sabotage, or fraud using IT tools and data analytics.

• Formulating, developing, and presenting strategic solutions and/or recommendations to stakeholders to enhance organizational compliance, operational efficiency, and overall effectiveness.

OR 

Education and Experience: A combination of relevant college education (such as Accounting, Finance, CIS, IT, Business Administration, Public Administration, Data Science, or Statistics) and professional experience listed above that equals seven (7) years total.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• Advanced proficiency in utilizing data extraction and analysis tools (such as SQL and Python) to develop, maintain, or enhance data analytics models.

• Demonstrated experience executing Quality Assurance (QA) programs and applying Governance, Risk, and Compliance (GRC) principles.

• Hands-on experience auditing tax data, accounts, and transactions using IT tools and data analytics.

• Proven experience formulating and presenting strategic recommendations to organizational leadership.

• Proficiency in Google Suite.

• Proficient in Microsoft Word and Excel.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas. 

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter 

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.  Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. 

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.