Client Manager | Outbound

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

The human element in the property world is all too easily overlooked. This is why Knight Frank believes in building long-term sustainable relationships with both clients and staff. This enables us to provide clear, considered and personalised advice on all areas of property whilst not forgetting to have some fun along the journey.

The Client Services department are looking to recruit an Outbound Client Manager to identify and maintain relationships with current and previous clients offering excellent service and advice.

You will be responsible for growing our local market share by building relationships with potential Vendors and Landlords.

Build credibility with prospective clients by sharing market updates and discussing activity in the housing market both at a local and national level.

Utilising our database to build a pipeline of future business.

Deliver consistently exceptional service both to internal and external stakeholders.

Have good knowledge of Knight Frank service lines and cross-sell our services to clients where applicable.

Conduct regular follow-ups with clients to ensure they are being looked after appropriately

Demonstrate good knowledge of Knight Frank service lines and be able to cross-sell our services to clients where appropriate.

Adhere to the regulations and guidelines laid down in the Firm’s internal procedures at all times

Team player

Personable and engaging personality

Relationship builder

Someone that engenders trust and confidence

Track record of achieving results in a sales/customer service environment Organised and methodical in approach

Adopts a collaborative and values led approach

Be able to work under pressure and to deadlines.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.