Senior Specialist, Logistics & Customer Service 2

Position Overview

The Logistics and Customer Service Specialist role is responsible for coordinating and executing activities to support inbound and outbound shipping forFDBN. This includes shipments of samples and product to support tech transfers, client programs, and commercial demand. This role provides guidanceand support for both daily operations and projects as it relates to commercial operations and client needs. The specialist supports and collaborates withinternal departments, such as Warehouse, Tech Transfer teams, Quality Control, Manufacturing, and Process Science, as needed, to build and maintainstakeholder relations. The specialist is responsible for Trade Compliance at FDBN, including building and optimizing the process. This role correspondsand collaborates with external clients, government agencies, and state agencies for Trade Compliance responsibilities for import/export shipments.

Job Description

What You’ll Do

• Builds and optimizes processes for logistics, shipments, and trade compliance, including creating and/or updating standard operating procedures,as needed• Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods• Responsible for entering customer orders in ERP system and communicating closely with clients for product shipments• Coordinates and executes shipments with Warehouse, managing all supporting activities in shipping samples on behalf of Quality Control andProcess Science teams• Supports business needs for import and export policies, material classification, procedures, methods, audit readiness, and operating practices• Schedules, collaborates, and delivers in a fast-paced environment while balancing priorities to meet customer needs• Monitors and manages logistics carrier performance and relations for all sample and product shipments in and out of FDBN GMP site• Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and TradeCompliance• Subject matter expert with shipment deviations and coordinating with stakeholders for impact assessments, risk mitigation actions, and resolutions• Accountable for Trade Compliance activities, not limited to classification of materials (Harmonized Tariff Schedule - HTS), Incoterm support, andworking with agencies such as US Customs ensuring compliance adherence• Supports, drives, and implements Trade Compliance activities for FDBN, working closely with FDB Sr. Trade Compliance Manager at a global level tobuild and optimize a harmonize system across the network

 

Knowledge & Skills

 

• Leadership and relationship-building skills• Ability to shift multiple priorities and change directions in a fast-paced environment• High level of customer focus/service approach and strong collaboration skills• Effective communication and interpersonal skills, oral and written• Ability to work independently

 

Basic Requirements

• BA/BS degree in Supply Chain, Logistics, Supply Chain Management,or related field with 5 years experience as logistics coordinator withshipping samples, product, or goods• ERP experience (SAP) for order management and outboundshipments

 

Preferred Requirements

 

• Experience with Trade Compliance laws and regulations, specificallyaround Harmonized Tariff Schedule (HTS) classification and exportcontrol

 

 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTSPHYSICAL DEMANDSWill work in environment which may necessitate respiratory protection X No YesMay work in Mechanical/Production spaces that may require hearing protection and enrollment in a hearing conservation program. X No YesWill work in environment operating a motor vehicle or Powered Industrial Truck. No X YesAbility to discern audible cues. X No YesAbility to inspect or perform a task with 20/20 corrected vision, visual acuity, including distinguishing color. X No YesWORKING ENVIRONMENTPHYSICAL DEMANDSAbility to ascend or descend ladders, scaffolding, ramps, etc. X No YesAbility to stand for prolonged periods of time. No X Yes 60 minutesAbility to sit for prolonged periods of time. No X Yes 60 minutesAbility to conduct activities using repetitive motions that include wrists, hands and/or fingers. X No YesAbility to operate machinery and/or power tools. X No YesAbility to conduct work that includes moving objects up to X pounds. X No Yes If yes, 10 lbs. 33 lbs.Ability to bend, push or pull, reach to retrieve materials from 18” to 60” in height, and use twisting motions. X No YesENVIRONMENTAL CONDITIONSWill work in warm/cold environments X No Yes Range (If yes, specify approximate temperature ranges.)Will work in outdoor elements such as precipitation and wind. X No YesWill work in small and/or enclosed spaces. X No YesWill work in heights greater than 4 feet. X No Yes