Vice President of Outpatient Services

Description

Schedule

Monday-Friday 8am-5pm  

SUMMARY 

The Vice President of Outpatient Services serves as a member of the executive leadership team and is responsible for the strategic, operational, clinical, financial, and regulatory oversight of the organization's outpatient behavioral health continuum of care, including:

· Two Certified Community Behavioral Health Clinic (CCBHC) locations

· Three School-Based Behavioral Health Clinics

· A CARF Accredited Opioid Treatment Program (OTP)

· Mental Health and Substance Use Disorder Outpatient Services

The Vice President provides leadership for the direction, administration, coordination, and integration of systems, activities, and initiatives that drive the achievement of quality outcomes for individuals and families affected by mental health and substance use disorders. This executive leader is responsible for developing and implementing innovative strategies that enhance access to care, improve patient outcomes, ensure regulatory compliance, optimize financial performance, and strengthen community partnerships.

The Vice President balances strategic and operational responsibilities while fostering a culture of accountability, clinical excellence, innovation, recovery-oriented care, trauma-informed practices, and continuous quality improvement. The position ensures that services are delivered in accordance with organizational goals and all applicable regulatory requirements while maintaining a superior patient and family experience. 

This position serves as the senior operational and strategic leader for outpatient behavioral health and substance use disorder services, ensuring the delivery of high-quality, accessible, financially sustainable, and fully compliant care across the organization's CCBHC, school-based behavioral health clinics, and Opioid Treatment Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Executive and Strategic Leadership

Serve as a key member of the executive leadership team, collaborating across divisions, departments, and services to include outpatient, residential, and community-based programming. 

Promote and support the mission, vision, values, and strategic priorities of the organization.

Lead the development and implementation of short- and long-range strategic plans for outpatient behavioral health and addiction services.

Identify opportunities for growth, expansion, innovation, and integration of services.

Develop strategic business plans to support geographic expansion, service line growth, and emerging community needs.

Identify and pursue alternative funding opportunities, grants, contracts, and partnerships that support program sustainability and innovation.

Advance a culture of high-quality, patient-centered care, operational excellence, accountability, and continuous improvement.

Operational Leadership

Provide executive oversight for all outpatient behavioral health and substance use disorder treatment programs.

Direct the operations of:

• Two outpatient CCBHC clinics
• Three school-based clinics
• CARF Accredited Opioid Treatment Program (OTP)
• Related outpatient behavioral health services

Establish and oversee systems, workflows, policies, and operational processes that promote efficiency, effectiveness, and positive patient outcomes.

Ensure adequate staffing models and operational resources to support access and service delivery.

Monitor service utilization, patient access, productivity, and operational performance.

Lead facility planning, expansion, and enhancement initiatives based on organizational growth and service demands.

Regularly engage with staff and leadership at all service locations.

Directly supervises outpatient leadership personnel and other designated management staff. Responsibilities include: recruitment and hiring; performance management; coaching and mentoring; staff development; disciplinary actions; workforce planning; succession planning; and employee engagement and retention

Clinical Leadership and Program Oversight

Ensure delivery of evidence-based behavioral health and substance use disorder treatment services.

Establish, support, and monitor evidence-based and measurement-informed care practices.

Integrate and align behavioral health services across the continuum of care, promoting interdisciplinary collaboration.

Collaborate with Medical Directors and clinical leaders to improve provider effectiveness, service quality, and patient outcomes.

Ensure timely access to care and adherence to organizational standards for engagement and treatment.

Promote trauma-informed, recovery-oriented, and person-centered approaches to care.

Monitor quality indicators and implement interventions to improve clinical performance and patient outcomes.

Certified Community Behavioral Health Clinic (CCBHC) Leadership

Provide executive oversight of all CCBHC operations and requirements.

Ensure compliance with all federal and state CCBHC standards and regulations.

Monitor CCBHC quality measures, access standards, care coordination processes, and reporting requirements.

Lead readiness and response efforts for audits, site visits, and certification reviews.

Implement and oversee quality improvement initiatives aligned with CCBHC performance expectations.

Ensure integration of behavioral health, physical health, substance use disorder treatment, care coordination, and community support services.

Oversee behavioral health services delivered in school-based settings

Ensure compliance with applicable educational, regulatory, and clinical standards.

Support expansion and development of school-based behavioral health initiatives.

Monitor utilization, outcomes, and effectiveness of school-based services.

Opioid Treatment Program (OTP) Oversight

Provide executive oversight for CARF Accredited OTP operations.

Collaborate with Medical Director and OTP leadership to ensure safe and effective medication-assisted treatment services.

Ensure compliance with OASAS, DEA, SAMHSA, CARF, state, and federal OTP requirements.

Monitor clinical outcomes, patient retention, access, and regulatory performance.

Support diversion prevention, medication safety, and continuous quality improvement activities.

Quality, Compliance, and Risk Management

Ensure compliance with:

• OASAS regulations
• OMH regulations
• DEA regulations
• CCBHC standards
• CARF standards
• Medicaid and Medicare requirements
• HIPAA and 42 CFR Part 2 requirements
• State and federal grant requirements
• All applicable federal, state, and local regulations

Partner with Medical Director, Compliance and Quality personnel to establish and monitor quality improvement activities.

Oversee corrective action plans and performance improvement initiatives.

Ensure readiness for audits, surveys, inspections, accreditation reviews, and regulatory monitoring.

Monitor incident reporting, risk management activities, and compliance outcomes.

Foster a culture of compliance, accountability, and patient safety. 

Financial Leadership

Aid in the development and management of annual operating and capital budgets for outpatient services.

Monitor financial performance, revenue, expenses, productivity, and service utilization.

Collaborate with Finance and Business Office leadership to analyze financial and operational data.

Utilize performance metrics to drive decision-making and resource allocation.

Identify opportunities to improve reimbursement, sustainability, and operational efficiency.

Ensure responsible stewardship of organizational resources.

Leadership and Workforce Development

Directly supervise outpatient leadership staff.

Recruit, develop, mentor, and retain high-performing leaders and staff.

Establish clear performance expectations and accountability standards.

Conduct performance evaluations and provide ongoing coaching and leadership development.

Collaborate with Human Resources to support recruitment, retention, onboarding, professional development, and succession planning.

Lead change management initiatives and organizational development efforts.

Foster engagement, teamwork, inclusion, and a positive organizational culture.

Community and External Relations

Serve as the organization's behavioral health representative with community partners, healthcare providers, school districts, funders, regulatory agencies, and stakeholder organizations.

Develop and maintain strong internal and external partnerships.

Participate in community planning initiatives, professional organizations, advisory boards, and collaborative efforts.

Enhance organizational visibility through active community involvement and advocacy for behavioral health services.

Other Responsibilities

Make operational decisions necessary to achieve organizational goals under the direction of the Chief Operating Officer.

Support organizational initiatives and special projects as assigned.

Participate in agency and board level committees to include, but not limited to Leadership, Personnel, Program, Finance, Compliance, Safety, Quality Assurance, and Incident Review. 

Perform other duties consistent with the responsibilities of the position.

Other related duties as assigned.

Management has the right to add or change the duties of this position at any time.

SUPERVISORY RESPONSIBILITIES

Directly supervise outpatient leadership staff. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Required: Minimum ten (10) years of progressively responsible healthcare, behavioral health, or substance use disorder leadership experience. Minimum five (5) years in a senior management or executive leadership role. Strong understanding of business functions and performance improvement in the healthcare industry.  Experience with strategic planning, financial management, and service line development. A sound knowledge and understanding of NYS OASAS and OMH regulations and the ability to demonstrate strong leadership. 

Preferred: Master's Degree in Healthcare Administration, Behavioral Health Administration, Organizational Leadership, Business, Public Health, or other related field. Demonstrated experience overseeing multi-site outpatient behavioral health operations including substance use, mental health, and Opioid Treatment services. Experience with CCBHC operations.