- Location
- Bengaluru, India
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
- Source
- Keka
Description
About Eloelo Group
Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.
Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.
Job Description – Customer Support Executive
Job Title:
Customer Support Executive
Location:
Bangalore (Work from Office)
Experience:
1–4 Years
Employment Type:
Full-Time
Job Summary:
We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.
Key Responsibilities:
* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner
* Resolve customer complaints and provide appropriate solutions within defined TAT
* Escalate complex issues to the respective internal teams when required
* Maintain accurate records of customer interactions and issue resolution
* Ensure high customer satisfaction through quality support and timely follow-up
* Understand company products/services to provide accurate information to customers
* Coordinate with internal teams for faster issue resolution
* Adhere to process guidelines, SLAs, and quality standards
Required Skills:
* Good verbal and written communication skills (English & Hindi preferred)
* Basic computer knowledge and familiarity with support tools
* Strong problem-solving and interpersonal skills
* Ability to handle customer concerns calmly and professionally
* Quick learner with a positive attitude
* Comfortable working in a fast-paced environment
Eligibility:
* Graduate / Undergraduate can apply
* Freshers are welcome
* Prior experience in customer support is an added advantage
Working Conditions:
* Work from Office (Bangalore)
What We Offer:
* Growth opportunities in customer operations
* Training and skill development
* Collaborative and dynamic work environment
* Competitive salary and incentives
Skills
Customer Service