Line Staff

Description

Position Objective: The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Job Responsibilities:

Guest Service Demonstrate Superior Service by providing “Service with Vibe”.

Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests

2. Be the ambassador of the “Vibe” and the Brand – Lead by example

3. Respect and courtesy

4. Presenting a clean and polished image through our attire 5. Ambassador of Standards

6. Professionalism

7. Efficiency

8. No problem is too small - Never say No

9. Handle Guest complaints professionally

10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities

Honesty and Reliability

• Always be truthful and honest with fellow Team Members, Management and Guests
• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
• Always follow company policies and procedures

Tenacity

• Work until a task is completed. Leave no job unfinished, regardless of the task.
• Work at a fast pace to ensure that guest demands are met
• Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic

• Interact with the Guests and maintain an upbeat attitude at all times
• Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

• Work or perform services for others in a friendly, accommodating, and attentive manner
• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
• Go above and beyond to make each Guest’s visit enjoyable

Teamwork

• Enthusiastically pitch in to help fellow team members better serve guests
• Treat all team members with courtesy and respect
• Seek opportunities to make for a more efficient, safe or friendly work environment

Requirements

Skill/Qualifications:

• High School diploma or equivalent. College degree preferred

• Preferred to have food service experience

• Must possess basic math skills

• Must have basic computer skills and fundamentals

• Must read, communicate and understand English as it relates to the job and safety regulations

• Must be able to follow directions

Working Conditions

This position requires the ability to perform the basic functions of the job

• Must be able to work shifts up to 8hrs a day

• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

• Standing, bending and walking for extended periods of time on hard surface

• Must be able to bend and stoop to lift and move boxes, sweep and mop

• Must be able to lift over head up to 15lbs

• Lifting up 15 lbs frequently, 25lbs occasionally