Contract Manager

Contract Manager – Contract CleaningThe OpportunityAn opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.The Package £26,000 - £30,000 basicUncapped commissionCar Allowance/Company Car35 days holiday per year (including bank holidays)Home based and Flexible hours The TerritoryAberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & HuntlyMain Responsibilities of a Contracts ManagerContract/Site Management of cleaning staffThe Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.To ensure all client queries and complaints are dealt with in a timely and effective manner.To ensure that the financial performance of each contract is being controlled to the budgeted requirements. Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.To assist the sales team as and when required.To ensure adequate supplies are onsite.To recruit, induct and train new staff.To resolve any disciplinary/ grievance matters in line with company policy and procedure.To provide guidance, coaching and training to managers and supervisors.The PersonExperience in managing multiple commercial cleaning accountsStrong management style with experience in recruitment, on-boarding, training and developmentPassionate about people Health and Safety qualification or experience in this areaClient liaison and presentation experience Full clean driving licenceWhy Work for Us Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.Equal Opportunities Employer who promotes diversity.Innovative Approach to the Employee JourneyA defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business