Patient Accounts Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Accounts Representative

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Dermatology-Medical Specialty Institute

                      

Job Code

B1504W

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

 

As a Patient Accounts Representative, you will support the Dermatology Department through meeting with patients in the exam room, after seeing the physician, to collect payments. Patients in this area do not receive bills as payments are collected at the time of service. This role is essential to the ongoing organization within the Cleveland Clinic Finance Department, allowing you to use your skills to make a difference in patients, the community and beyond. 

A caregiver in this position works days from 7:00AM – 5:00PM. 

 

A caregiver who excels in this role will:  

• Research, analyze and reconcile patient account receivables, refunds, claims processing, patient statements and revenue cycle management. 

• Process claims and patient statements including claims generation, coding, data entry, edits and follow-up. 

• Maintain and apply knowledge of current requirements relative to managed care contracts, Medicare, Medicaid, Worker's Compensation and departmental policies regarding uninsured payers and discounts. 

• Evaluate accounts and prepare adjustments to refund payments and correct discrepancies as necessary. 

• Serve as a primary resource for responding to patient/payer inquiries regarding account balances and claim status. 

• Assist with orienting, training and mentoring team members. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or equivalent 

• Two years of experience in patient billing or related area 

 

Preferred qualifications for the ideal future caregiver include:  

• Coding Certification 

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.