Microsoft 365 Administration Specialist

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our 125,000+ people in 70+ countries deliver transformative technologies to help ensure the success, security, and well-being of companies around the world. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Role

The Microsoft 365 Administration Specialist plays a key role in managing, supporting, and evolving the organization’s Microsoft 365 environment, ensuring the effective operation of mailboxes, collaboration platforms, and productivity tools used by employees. This position combines specialized technical support responsibilities with administration and project management activities related to large-scale migrations and the evolution of internal tools.

On a day-to-day basis, this individual is responsible for creating and managing personal and departmental mailboxes, administering retention and licensing policies, and resolving user incidents, including providing priority support to VIP users. The role also actively participates in large-scale email migration projects, manages international transfers in coordination with postal services, and supports the maintenance and continuous development of the Identity Migration Tool (IMT).

The role also provides advanced specialized support for Office 365 products such as Teams, SharePoint, OneDrive, Outlook, Viva Engage, Planner, and Forms. Additional responsibilities include configuring environment settings, escalating incidents to external resolution groups, proactively monitoring service health, and managing license utilization.

Essential Job Functions

• Manage the creation and administration of personal and departmental mailboxes.
• Manage large-scale corporate email migration projects, including international transfers in coordination with the applicable country’s postal service.
• Maintain and enhance the Identity Migration Tool (IMT).
• Provide user incident support, including priority support for VIP and senior leadership requests.
• Manage mailbox archiving systems and perform data recovery activities in cases of data loss involving personal and departmental mailboxes.
• Escalate and monitor incidents with external system resolution groups.
• Perform proactive health checks for mailbox and archiving processes.
• Collect departmental mailbox usage data for business reporting purposes.
• Manage user activation and licensing requests, as well as user migration requests to Office 365.
• Provide advanced specialized support for Office 365 products, including Teams, SharePoint/SharePoint Migration Tool, OneDrive, Outlook, Viva Engage, Planner, and Forms.
• Define and configure settings for Office 365 products and manage their associated licensing.
• Administer retention policies and proactively monitor the overall health and status of the Office 365 environment.

Basic Qualifications

• Experience in Microsoft 365 administration.
• Proficiency with Microsoft 365 applications, including Outlook, OneDrive, Teams, SharePoint, Viva, Planner, and Forms.
• Knowledge of Exchange Online, including mailbox management, transport rules, distribution lists, shared calendars, retention policies, licensing, mailbox archiving, and data recovery.
• Experience administering SharePoint Online and OneDrive, including site administration, permissions, document libraries, synchronization, and troubleshooting.
• Experience configuring Microsoft Teams, including teams, channels, meeting policies, and application integrations.
• Experience with large-scale email migrations and tools such as the Identity Migration Tool (IMT).
• Recent experience in a Help Desk or similar technical support role.
• Technical experience supporting and administering Microsoft 365 environments.
• Knowledge of Microsoft 365 security technologies, including Microsoft Defender for Endpoint, DLP, sensitivity labels, and Microsoft Purview.
• Basic knowledge of Power Platform, including Power Automate, Power Apps, and Power BI.
• Experience with ticketing systems such as ServiceNow.
• Strong troubleshooting skills and the ability to identify and resolve issues within Microsoft 365 environments.
• Experience creating and maintaining technical documentation and knowledge bases, including KB articles.
• Knowledge of print management (Blue Server).
• Basic knowledge of NAS.

Why DXC? / Life at DXC

DXC fosters a culture of inclusion, learning, and corporate responsibility. We offer competitive benefits, including health, dental, and vision coverage, wellness programs, retirement savings plans, paid holidays, and more. Learn more about our values and ethics at DXC Corporate Responsibility.

At DXC Technology, we believe that strong connections and a sense of community are key to our success. Our work model prioritizes in-person collaboration while providing flexibility to support well-being, productivity, individual work styles, and personal circumstances. We are committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.