Deputy Operations Manager

DEFINITION:
Under the direction of the Operations Manager, assists in the management and coordination of daily transit operations for all transit systems operated or administered by HTA. Provides management oversight and support to operations employees and coordinates with dispatch, operators, and other departments to ensure safe, reliable, efficient, and customer-focused service. Responds to operational issues, service disruptions, accidents, emergencies, staffing shortages, and matters requiring management intervention. May act as the Operations Manager as authorized and responsible for after-hours on-call responsibilities. Shares a 24-hour, 7-day-a-week on-call schedule with the Operations Manager, alternating use of the HTA “BAT Phone.” The Assistant Operations Manager is expected to be available as needed to respond to operational issues, emergencies, service disruptions, staffing needs, and other management-level concerns, which includes work outside “normal” working hours.
SUPERVISION:
Receives direction from the Operations Manager.
Exercises direct supervision over assigned staff.EXAMPLE OF DUTIES:
Duties may include, but are not limited to, the following:

• Assist the Operations Manager in managing and coordinating daily transit operations.
• Provide management oversight and support to supervisors and other lead employees.
• Monitor service levels, staffing, vehicle availability, on-time performance, missed trips, road calls, complaints, and other operational conditions.
• Coordinate with assigned staff and other departments to maintain service and resolve operational issues.
• Assist with staffing, run coverage, including driving routes as needed to maintain operations, operator assignments, overtime, attendance, and shift selection consistent with applicable policies and labor agreements.
• Assist with preparing driver bids, bus schedules, and maps.
• Provide management oversight of dispatch operations and provide backup or direct dispatch when necessary.
• Assist with route, schedule, and service changes as needed.
• Monitor compliance with HTA policies, safety requirements, and applicable laws and regulations.
• Assist with driver safety programs, training and retraining, drug and alcohol program requirements, and quality improvement efforts.
• Respond to and assist with investigations of accidents, incidents, road calls, emergencies, passenger complaints, and employee matters.
• Coordinate with internal and external partners such as emergency services, law enforcement, contractors, and other agencies as needed.
• Assist with employee performance management, investigations, corrective action, training, and labor-relations matters as assigned.
• Monitor operational performance and data, identify problems, and recommend improvements.
• Prepare reports, employee time records, correspondence, and administrative documentation.
• Assist with Operations Department budgeting, expenditures, and resource needs.
• Utilize operational technology, dispatch systems, and related systems as assigned.
• Represent the Authority with dignity, integrity, and the spirit of cooperation in all relations with staff and the public. 

• Foster an environment that embraces integrity, service, inclusion and collaboration.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Build and maintain positive working relationships with co-workers, other Authority employees and the public using principles of good customer service.
• Perform related duties as assigned.

QUALIFICATIONS:
Knowledge of:
Operational characteristics, services, and activities of transit operations. 

• Administration and operation of public passenger transportation systems and related safety procedures, rules, ordinances, regulations, and traffic laws.
• Principles and practices of policy development and implementation.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Organizational and management practices as applied to the analysis and evaluation of programs.
• Pertinent local, State and Federal rules, regulations and laws.
• Principles and practices of supervision, training and personnel management.
• Modern office practices, methods, and computer equipment including relevant software programs.
• Oral and written communication skills; business English including vocabulary, spelling, and correct grammatical usage and punctuation.
• Safe work practices.
• Principles and practices of excellent customer service.

Ability to:

• Plan, direct and control the administration and operations of the Operations Department.
• On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations, codes and covenants; observe performance and evaluate staff; problem-solve department related issues; follow various rules and procedures; and explain and interpret policy. 
• Safely operate a transit bus when required, must be able to balance, bend, carry, push, reach, lean, lift; must be able to lift up to 50 pounds.
• On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means. 
• Develop and implement department policies and procedures.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Gain cooperation through discussion and persuasion.
• Interpret and apply Authority and department policies, procedures, rules and regulations.
• Supervise, train and evaluate personnel.
• Read, write and comprehend the English language at a level necessary for effective job performance exercising correct English usage, vocabulary, spelling, grammar and punctuation.
• Communicate effectively, tactfully and positively in both oral and written form.
• Operate and use modern office equipment and technology, including computers and applicable software.
• Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities. 
• Utilize appropriate safety procedures and practices for assigned duties.
• Establish and maintain effective working relationships with those contacted in the course of work.  
• Contribute effectively to the accomplishments of Authority goals, objectives and activities.

Education and Experience:
Any combination of education, experience, and training that would provide the best qualified candidates. A typical way to obtain the knowledge and abilities would be:
Education:
 An associate degree or college coursework in transportation, business, public administration, management, or a related field is preferred, but not required. An equivalent combination of education, training, and progressively responsible work experience may be considered in lieu of formal education.
Experience:
 One to three years of progressively responsible experience in public transit, transportation, paratransit, or a related field, including supervisory, lead, or management responsibilities. Experience as a transit operator, dispatcher, Transportation Supervisor, lead operator, or in a similar role is desirable.
Special Requirements:
 Possession of a valid California driver’s license and satisfactory driving record. A Class B Commercial Driver’s License with appropriate passenger and air brake endorsements is required. Must complete required safety, regulatory, and emergency-management training and be available for as needed for assignments.
This is a safety-sensitive position subject to applicable U.S. Department of Transportation (DOT) and Federal Transit Administration (FTA) drug and alcohol testing requirements. Employment is contingent upon successful completion of required pre-employment testing. Employees are subject to random testing, post-accident testing when applicable, reasonable suspicion testing, and other testing required or permitted by federal regulationsSalary Position – No Overtime