IT Support Administrator

Description

About ThermAvant Technologies, LLC 

ThermAvant Technologies, LLC designs and manufactures high-performance custom thermal management solutions, including advanced heat sinks and heat spreaders utilizing Oscillating Heat Pipe (OHP) technology. Our solutions serve terrestrial and aerospace applications. ThermAvant operates an AS9100D/ISO9001-certified facility in Columbia, Missouri.

Why Join ThermAvant? 

Our team values innovation, collaboration, and continuous improvement. We offer:

• Competitive pay based on experience.  
• 100% company-paid health, dental, and vision insurance.  
• Additional benefits including 401(k), paid time off, and career development opportunities. 
• A collaborative and innovative work environment where your contributions make a difference.

Position Overview:

We are seeking a proactive IT Support Administrator to join our dynamic team. The IT Support Administrator will administer and oversee the implementation, organization, and troubleshooting of the network, hardware, and underlying communications protocols. 

Key Responsibilities:

• Evaluates and installs computer software, hardware, and network systems.
• Troubleshoot computer and network issues, and document in the IT ticket system.
• Design, install, and upgrade data security systems.
• Operate firewalls, file servers, and other computer systems.
• Continually monitor systems for security breaches and risks.
• Respond to user issues, concerns, problems, and inquiries.
• Anticipate problems and resolving them before they impact users when possible.
• Add, remove, or update user information such as passwords or internal email addresses.
• Attend meetings and lead computer training sessions.
• Monitor the assigned network, ensuring optimal function and minimal downtime.
• Monitor and analyzes network load including traffic and utilization trends.
• Ensures networks are protected from physical harm, viruses, unauthorized users, and damage to data by developing and monitoring security procedures or collaborating with network security staff.
• Drafts checklists, processes, and support trees, and knowledge bases for help desk and other support staff.
• Performs other duties as assigned. 

Requirements

Preferred Qualifications:

• Possess a minimum of five (5) years of experience in the resolution of issues related to the desktop, servers, applications, or network systems in a Windows and/or Linux environment.
• Excellent problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Excellent written and oral communication skills to help other employees and improve IT Help documentation.
• Ability to identify issues or threats in systems and networks.
• Keen attention to detail.
• Leadership skills.
• Excellent customer service skills.
• Experience with virtualization technologies including Hyper-V and VMware.
• Knowledge of database systems a plus.