Director, Product Development - Commercial

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary:

The Director of IT Applications for Workplace Solutions & Commercial Applications (WPS) oversees the development and implementation of technology solutions, particularly focusing on the Commercial and Data platforms. This position connects business objectives with technical execution and manages the entire product lifecycle for WPS projects to ensure consistency with organizational priorities. The Director acts as a subject matter expert and liaison between commercial relocation operations, IT teams, and external partners, supporting the delivery of scalable and efficient technology solutions. Responsibilities include strategy formulation, system architecture oversight, stakeholder communication, and operational management.

Essential Duties & Responsibilities:

• Define, own, and communicate the strategic vision and roadmap for the product suite, ensuring alignment with enterprise objectives and future growth opportunities.
• Lead a team and prioritize the product backlog, overseeing both the development and deployment of new features, system enhancements, and integrations with enterprise platforms.
• Drive market and user research initiatives, maintaining a deep understanding of commercial operations, industry trends, robotics, process automation, artificial intelligence and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, operations leaders, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and plans for critical project milestones.
• Oversee product release planning and system upgrades, setting stakeholder expectations for delivery timelines and change management initiatives.
• Partner closely with the Operations and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for emerging technology investments.
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption.
• Continually analyze business processes, gather operational requirements, and recommend enhancements to drive operational efficiency, scalability, and customer satisfaction.
• Support the Sales and Account Management teams by providing capabilities and the technology roadmap to current and prospective clients, differentiating our solutions in the marketplace.

Job Skills Required:

• Innovative, results-driven, and creative thinker with a strong vision
• Detail-oriented and skilled in team development
• Strong business acumen with effective influence and leadership
• Exceptional communication and presentation abilities across all organizational levels, including executive and C-suite
• Excellent organizational and time management skills; adept at multitasking
• Advanced analytical and problem-solving capabilities
• Expertise in Agile processes, instilling best practices in large teams
• Experienced in process optimization, automation, and continuous improvement
• Builds collaborative relationships with diverse internal and external stakeholders
• Experience in product commercialization & software-as-a-services (SAAS) preferred

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education & Experience:

• Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.
• Minimum 5 years’ experience as a Product Owner or Product Manager.
• Minimum 5 years in a leadership role.
• Certification in Product Ownership, PMP or Agile methodologies preferred.
• Comprehensive understanding of the agile product lifecycle and industry best practices.
• Proficiency with Microsoft Office Suite and working knowledge of relevant automation, robotics, and integration technologies.
• Experience working with distributed and remote teams, as well as direct client engagement.
• Excellent written and verbal communication skills with executive presence.
• Strong attention to detail and quality assurance in all deliverables.

TRAVEL:

•        Less than 20% travel required.

Language Skills:

•         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

•         Ability to write routine reports.

• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

•        Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

•        Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

•         Ability to prioritize and re-prioritize as situations and needs change throughout the workday

•         Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

Certificates/Licenses/Registrations:

•         None required.

Working Conditions:

•         Cubicle working environment

•         Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

•        Stand - Under 1/3 Time

•        Walk - Under 1/3 Time

•        Sit – Over 2/3 Time

•        Use hands to finger, handle, or feel - Over 2/3 Time

•        Reach with hands and arms –  1/3 to 2/3 Time

•        Climb or balance – None

•        Stoop, kneel, crouch or crawl – Under 1/3 Time

•        Talk or hear – over 1/3 to 2/3 time

•        Taste or smell – None

•        Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

•         Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

•        Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.