PARTNER CUSTOMER SUCCESS ARCHITECT

Modern Work, Microsoft 365 Copilot & AI Agents | Singapore

Mode : Hybrid-50% travel required to the customer place and the CSAs will get the complete travel reimbursement from the client if the customer location is more than 50 Kms

Shift : Normal Shift with Occasional off hour meetings

Location : Singapore

Language: English, Mandarin 

Experience - 10+ years of experience.

Role Overview

We are seeking a senior, customer-facing Partner Customer Success Architect (CSA) to help enterprise and public sector customers realize measurable value from Microsoft Modern Work solutions. The role combines technical architecture, hands-on delivery, advisory services and adoption leadership across Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform and related security and governance capabilities.

The successful candidate will operate as a trusted technical advisor, lead customer workshops, shape practical use cases, guide solution design and deployment, and coordinate across customer stakeholders, partner teams and Microsoft-aligned delivery teams. The role requires strong ownership, executive communication and the ability to translate business priorities into secure, supportable and measurable outcomes.

Key Responsibilities

Modern Work Architecture & Delivery

Assess the customer’s current Microsoft 365 environment, business requirements, readiness, risks and dependencies.

Design and guide secure, scalable Modern Work solutions across Microsoft Teams, SharePoint Online, OneDrive, Exchange Online and Microsoft 365 platform services.

Provide technical leadership through discovery, design, pilot, deployment, adoption and operational handover.

Create solution designs, implementation plans, decision logs, technical documentation and operational guidance.

Troubleshoot complex cross-service issues and coordinate resolution with customer, partner and Microsoft-aligned teams.

Microsoft 365 Copilot & AI Strategy

Facilitate workshops to identify business scenarios suitable for Microsoft 365 Copilot and AI agents.

Understand customer business processes, pain points and information flows, then recommend AI-enabled solutions that improve productivity, collaboration and decision-making.

Develop adoption roadmaps, prioritized use-case backlogs and measurable success criteria.

Guide Copilot readiness across identity, data access, content quality, information governance, security and user enablement.

Translate Copilot and agent capabilities into clear business value for technical and executive stakeholders.

Prompt Engineering

Design, test and optimize prompts for Microsoft 365 Copilot and generative AI workloads.

Develop reusable prompt libraries, role-based prompt templates and practical user scenarios.

Apply prompt engineering best practices to improve response quality, grounding and relevance.

Train users and champions on effective prompting, responsible use and validation of AI-generated outputs.

Measure and refine prompt effectiveness based on defined business outcomes and user feedback.

Agent Development & Automation

Design and build business-focused AI agents using Microsoft Copilot Studio and related Microsoft capabilities.

Configure conversational experiences, topics, actions, knowledge sources, connectors and integrations.

Connect agents to approved enterprise systems, knowledge bases and business applications.

Build workflow automation using Microsoft Power Platform, including Power Automate, where appropriate.

Support testing, deployment, monitoring, lifecycle management and continuous improvement of agents.

Adoption, Change & Enablement

Lead discovery, envisioning, readiness and adoption workshops for Microsoft 365 and Copilot solutions.

Create role-based use cases, learning plans, playbooks, quick-start guides and administrator guidance.

Support champion networks, train-the-trainer programs, communications and adoption campaigns.

Monitor usage, feedback and adoption signals, and recommend practical optimization actions.

Help customers establish a repeatable operating model for ongoing enablement and value realization.

Security, Compliance & Governance

Collaborate with customer security, compliance, legal, privacy and IT teams to support responsible AI and secure Modern Work implementation.

Guide identity and access, information protection, data lifecycle, records management, auditing and compliance considerations relevant to the solution.

Assess technical and operational risks and document mitigations, assumptions and customer decisions.

Promote least-privilege access, secure configuration, data minimization and appropriate human oversight.

Work effectively within restricted, regulated or air-gapped customer environments where required.

Customer Success & Stakeholder Leadership

Build trusted relationships with business leaders, technical teams, security stakeholders and delivery owners.

Present solution recommendations, demonstrations, architecture decisions and delivery status clearly.

Translate technical concepts into business outcomes, risks, trade-offs and next steps.

Own assigned deliverables, manage dependencies and escalate risks early with a clear recovery plan.

Contribute reusable assets and lessons learned to improve delivery quality across the partner CSA team.

Required Qualifications

Singapore citizen. This is a mandatory requirement for the customer environment and associated public sector engagements.

Ability to obtain and maintain customer-mandated or Singapore Government security clearance, where required.

Typically 10–15 years of relevant experience in customer-facing technology consulting, solution architecture, technical delivery or customer success.

Strong hands-on knowledge of Microsoft 365, including Teams, SharePoint Online, OneDrive, Exchange Online, Entra ID and Microsoft 365 administration.

Demonstrated experience with Microsoft 365 Copilot readiness, deployment, adoption or enablement.

Practical experience with Copilot Studio, Power Platform and enterprise integration concepts.

Working knowledge of Microsoft Purview, information protection, data governance and Microsoft 365 security controls.

Experience leading workshops, requirements discovery, solution design and customer-facing technical presentations.

Excellent written and verbal communication, with the ability to work effectively with senior stakeholders and delivery teams.

Ability and willingness to work onsite at customer premises in Singapore, including secured facilities, as required.

Preferred Qualifications

Experience delivering solutions for Singapore Government, Defence, Home Affairs or other regulated public sector customers.

Relevant Microsoft certifications in Microsoft 365, Copilot, Power Platform, security, compliance or solution architecture.

Experience in adoption and change management, learning design or large-scale user enablement.

Experience with Graph-based integration, APIs, connectors and enterprise data sources.

Familiarity with service management, operational readiness, support transition and measurable value realization.

Success in This Role

Customers have clear, secure and actionable Modern Work and Copilot roadmaps.

Solutions move from discovery to deployment with strong technical quality, governance and operational readiness.

Users adopt new capabilities through practical scenarios, effective enablement and measurable outcomes.

Risks, dependencies and decisions are visible, documented and managed early.

The Partner CSA operates as a dependable extension of the Microsoft-aligned account and delivery team.

Employment & Compliance Notice

This role is intended for partner hiring and assignment to customer engagements in Singapore. Singapore citizenship is an essential eligibility condition because the role may support Government, Defence and Public Sector customers and secured customer environments. Any security clearance remains subject to the relevant authority’s assessment and approval. The selected employer should apply its standard fair hiring, background screening, employment and data privacy processes.