Technical support - (Chantilly, VA - ON SITE)

Job Description:

Essential Job Functions:

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.

 

Basic Qualifications:

• High school diploma or G.E.D.

• 2 years of experience in field support

• Experience working with corporate hardware, software and equipment

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands Eyes support

• Able to lift 45 pounds.

 

Other Qualifications:

• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem solving ability.
• Good time management and organizational skills.

 

Work Environment:

• Office environment.
• Dress code: Business casual.

 

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $45,900 - $85,300.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.