COMPANY

We're looking for a hands-on, strategic IT leader to be our Director of IT Infrastructure & Security. This is a foundational role responsible for designing, building, and securing the technology backbone of our business. You’ll lead the build-out of Ryze’s internal IT systems, modernize infrastructure, create security protocols, and oversee Help Desk support while preparing the organization for its next growth phase.

ROLE & RESPONSIBILITIES

Build the IT Function From the Ground Up

• Design and implement the company’s IT infrastructure roadmap, prioritizing scalability and cloud-first solutions.

• Evaluate current systems, identify gaps, and develop future-state architecture including networking, SaaS management, endpoint security, and device provisioning.

• Lead sourcing, implementation, and administration of tools supporting business operations, collaboration, and data security.

Security & Compliance Ownership

• Establish and maintain information security policies, practices, and governance frameworks.

• Monitor and mitigate security risks, overseeing vulnerability management, threat detection, and incident response protocols.

• Ensure compliance with regulations and standards, including SOC2, GDPR, CCPA, as the company scales.

Operational Support & Vendor Management

• Oversee and scale a lean IT team, beginning with Help Desk contractors.

• Create efficient IT support processes for onboarding/off boarding, access control, device management, and troubleshooting.

• Manage vendor relationships, negotiate contracts, and evaluate technology partners.

Collaboration & Strategic Leadership

• Partner with stakeholders across Operations, Finance, Marketing, and People to align IT initiatives with business needs.

• Contribute to business continuity planning and disaster recovery strategies.

• Serve as the go-to leader for internal IT initiatives, bridging tactical execution with strategic foresight.

WHAT WE OFFER

What We’re Looking For

• 10+ years of progressive experience in IT infrastructure and/or security, with at least 7 years in a leadership role.

• Proven experience building or scaling internal IT functions in a high-growth or startup environment.

• Experience with help desk operations, vendor management, and IT integration in distributed teams.

• Strong knowledge of network architecture, endpoint management, cloud/SaaS ecosystems (e.g., Google Workspace, Okta, Intune/JAMF) and cybersecurity frameworks.

• Hands-on mindset with the ability to execute day-to-day while driving strategic vision.

• Excellent communication, collaboration, and proactive problem-solving skills.

• Experience in eCommerce, consumer products, or distributed workforce environments.

• Familiarity with AI tools and automation workflows is a plus.

• Previous SOC2 readiness or audit experience preferred.