Service Parts Manager

GENERAL JOB DESCRIPTION

To service customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold. Train new employees on counter parts sales procedures. 

DUTIES & RESPONSIBILITIES

•  Help determine and obtain heavy duty parts for customers as requested by phone or in person.  Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
•      Ensure all walk in customers are greeted immediately and an associate offers assistance within 2 minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old ones and replace with new ones.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)

KNOWLEDGE & EXPERIENCE

• Minimum of 2 years’ experience in sales; sales of heavy-duty parts preferred.
• Valid drivers’ license with clean driving record.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating:  Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Reading Comprehension:  Understanding written sentences and paragraphs in work related documents.
• Persuasion:  Persuading others to change their minds or behavior.
• Service orientation:  Actively looking for ways to help people.
• Ability to lift up to 50lbs.
• Oral Expression :  The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension:  The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension:  The ability to understand information and ideas presented in writing.
• Written Expression:  The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity:  The ability to tell when something is wrong or is likely to go wrong.  It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning:  The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS

WORK ENVIRONMENT

 Exposure to Inside/Outside Conditions, Extreme Temperatures (average of 100 Degrees F), Humid Conditions, Chemical Hazards, Vibration, Equipment Noise, Work in enclosed and confined spaces.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.