Service Parts Manager

GENERAL JOB DESCRIPTION

To service customers by phone or in person through the sale of heavy-duty parts in accordance with identified customer needs and parts availability in order to generate profit for FleetPride. This position requires substantial knowledge of the products sold and includes training new employees on counter parts sales procedures.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy-duty parts for customers as requested by phone or in person. Suggest the sale of related parts to provide full-service solutions.
• Locate and obtain ordered parts for customers from the central warehouse or another branch.
• Train new Counter Parts Sales Representatives on proper procedures, selling methods, and company policies. Follow up to ensure results are achieved and provide ongoing training.
• Determine the sales price for customers for each sale in accordance with company procedures.
• Handle warranty or defective parts for customers in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customers when merchandise is returned.
• Maintain the confidentiality of pricing lists and structures as required by company procedures.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensure all walk-in customers are greeted immediately and that an associate offers assistance within two minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling and non-servicing time by studying catalogs and reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that the counter parts area is clean and orderly. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old catalogs and replace them with new ones.

EDUCATION & Training

• High School Diploma, GED, or High School Equivalence Certificate.
• Intermediate to advanced knowledge of Windows XP, including Excel, Word, and Outlook.

KNOWLEDGE & EXPERIENCE

• Minimum of two years of experience in sales; heavy-duty parts sales preferred.
• Valid driver's license with a clean driving record.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time Management: Managing one’s time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Persuasion: Persuading others to change their minds or behavior.
• Service Orientation: Actively looking for ways to help people.
• Ability to lift up to 50 lbs.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension: The ability to understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS / WORK ENVIRONMENT

Exposure to inside/outside conditions, extreme temperatures (average of 100 degrees F), humid conditions, chemical hazards, vibration, equipment noise, and work in enclosed and confined spaces.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.