Facilities Manager

Department: People Team

Employment Type: Permanent

Location: Leeds, England, United Kingdom

Reporting To: Head of HR Operations

Description

Key Responsibilities

• Champion a safety-first approach across all facilities management activity, promoting safe working practices and challenging unsafe behaviours where required.  
• Ensure all health, safety, environmental, statutory and compliance standards are met across the Leeds and Birmingham sites.  
• Take ownership of facilities-related risks, identifying issues early and acting to prevent service disruption, safety incidents or compliance failures.  
• Manage day-to-day facilities operations across office, operational, welfare and external areas. Including arrangements for new joiner office inductions and the allocation of office car parking (Leeds only),   
• Develop, maintain and oversee the Planned Preventative Maintenance programme, ensuring routine inspections and maintenance schedules are delivered effectively.  
• Coordinate and resolve reactive works, emergency repairs and urgent facilities issues in a timely and controlled way.  
• Ensure the effective operation of the integration of building systems, including HVAC, lighting, fire systems, plumbing, electrical systems and other site infrastructure. 
• Maintain compliance with fire safety, electrical inspections, PAT testing, statutory inspections and other relevant regulatory requirements.  
• Manage and coordinate all facilities-related contractors, engineers and service providers, ensuring work is delivered safely, efficiently and to agreed standards.  
• Oversee soft services including cleaning, security, waste management, access control and other site support services.  
• Manage site security operations, including CCTV, access control, visitor management and security contractors where applicable.  
• Monitor and control utilities usage, including electricity, gas, water and waste disposal, identifying opportunities to improve efficiency and reduce cost.  
• Manage the facilities budget, ensuring effective cost control, value for money, accurate forecasting and timely escalation of any budget risks or pressures.  
• Deliver services within agreed commercial targets while maintaining high operational and service standards.  
• Track and report on facilities performance using relevant data, KPIs and SLAs to support decision making and continuous improvement.  
• Lead facilities-related projects from planning through to delivery, ensuring projects are delivered safely, on time and within budget.  
• Support emergency preparedness, including fire safety readiness, business continuity arrangements and backup systems where required.  
• Lead, support and develop onsite facilities teams, engineers and support staff to ensure effective service delivery. 
• Provide Facilities related input to LCCC Environmental Reporting.   

Skills Knowledge and Expertise

• Excellent facilities management knowledge and experience across both hard and soft services, with the ability to manage a broad range of operational, maintenance, compliance, security and workplace support issues.  
• Good understanding of building systems, planned preventative maintenance, reactive works, contractor management, statutory inspections and facilities compliance requirements.  
• Health, safety and risk management capability, with the confidence to identify issues early, challenge unsafe practices and take appropriate corrective action.  
• Able to prioritise competing demands across multiple office locations, balancing urgent repairs, planned maintenance, service standards, cost control, compliance requirements and stakeholder expectations.  
• Superb problem-solving skills, with the ability to assess issues quickly, identify practical solutions and make sound day-to-day operational decisions.  
• Experience managing contractors, engineers, suppliers and service providers, ensuring work is delivered safely, efficiently, commercially and to agreed standards.  
• Budget and cost management skills, with the ability to manage supplier costs, identify value-for-money opportunities and escalate financial pressures appropriately.  
• Confident using KPIs, SLAs, service data and reporting to monitor performance, evidence compliance, identify trends and support continuous improvement.  
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships and explain facilities issues clearly to non-technical audiences.  
• Proactive, organised and hands-on, with the ability to work at pace, manage multiple priorities and maintain high standards across both planned and reactive activity.  
• Confident influencing standards and behaviours, with the ability to challenge constructively, support a safety-first culture and drive safe, effective ways of working. 

Employee Benefits

• Annual performance based bonus, up to 10% 
• 25 days annual leave, plus eight bank holidays
• Up to 8% pension contribution
• Financial support and time off for study relevant to your role, plus a professional membership subscription
• Employee referral scheme (up to £1500), and colleague recognition scheme
• Family friendly policies, including enhanced maternity leave and shared parental leave
• Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
• Three paid volunteering days a year
• Season ticket loan and cycle to work schemes
• Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
• Employee resource groups