Application Support Analyst Co-op (Winter 2027)

Job Posting

Application Support Analyst Co-op

Get ready for a Naan-Traditional placement experience! 🫓

 

We’re not your average bakery. We’re a team of passionate thinkers and doers who are challenging the idea of what a bakery can be. We operate like a startup, powered by creativity and a ‘roll up your sleeves’ mentality, to give our customers the best possible product.

 

Job Summary

The Application Support Analyst will serve as the first point of contact for end users for all technical issues and service requests. This role provides troubleshooting and technical support via phone, chat, and email, while managing and updating the ticketing system.

 

Key Responsibilities

• Monitor the corporate central ticketing system to ensure timely resolution of support issues
• Maintain and update IT application support documentation
• Escalate issues, when required, to the appropriate technical resources
• Review documented resolutions and recommend improvements to prevent recurring issues
• Conduct research and collect and analyze data to prepare reports and documentation
• Identify and learn the software and hardware supported by the organization
• Test fixes to confirm issues have been resolved and document findings and final resolutions

Key Qualifications

• Post-secondary education in Computer Science, Networking, or a related discipline
• Knowledge of basic computer hardware and application software
• Strong interpersonal skills with a focus on rapport-building, active listening, and effective questioning
• Excellent customer service orientation with the ability to communicate technical concepts in user-friendly language
• Prompt, reliable, self-motivated, and highly dependable
• Strong attention to detail with the ability to prioritize and execute tasks in a fast-paced environment
• Experience working in a team-oriented, collaborative environment

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.

FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs.