Marketing Operations Specialist

Work location: Bucharest (Pipera), 2 days/week at the office

Collaboration Type: Individual Labor Contract

Duration: 1 year + possibility of renewal (1 year)

Please note that only candidates based in Romania will be taken into consideration.

## Tasks

The role focuses on providing comprehensive user support, ensuring data and process accuracy within Workfront, Digital Asset Management (DAM) and downstream systems, reporting and tracking IT issues and maintaining high workflow quality across all operational stages.

1. **User Support**

• Act as the primary point of contact for users needing assistance with systems, tools, and workflow-related inquiries, including Workfront navigation, project setup and DAM asset submission.
• Provide clear, systematic guidance to ensure users correctly populate metadata, follow required workflows and understand routing logic.
• Support users in creating PCC rules and understanding how configurations impact downstream systems, publishing, localization and automation.

2\. **Troubleshooting**

• Investigate and resolve issues related to Workfront projects configuration, incorrect PCCs, missing metadata routing problems and stalled tasks.
• Conduct root cause analysis using structured methods to identify failure points within workflows and take corrective action.
• Report IT issues, platform bugs and system failures with clear reproduction steps, screenshots and severity classification.
• Create, validate and audit Workfront projects to ensure accurate configurations, complete metadata and correct workflow routing.

## Requirements

• **1–3 years of experience** in Marketing Operations, Creative Operations, or MarTech Support.
• **Hands-on expertise with Adobe Workfront** (project setup, routing, custom forms, and template management) is a plus
• **Proficiency in Digital Asset Management (DAM)** systems (e.g., AEM Assets, Bynder, Widen) and metadata standards.
• **Proven troubleshooting skills** (root cause analysis, L2 support, and logging IT bugs via Jira/ServiceNow).
• **Strong understanding of** asset tagging, and Product Content Codes (PCC).
• **Fluent English** with excellent communication skills to document workflows (SOPs) and support non-technical users.

## Benefits

• Health subscription
• Meal Tickets
• Paid leaves: 24 days/year
• Gym preferential subscription
• Instant access to salary via Salarium
• Remote work bonus