Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Splunk Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to ensure smooth system operations. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and performance, contributing to the overall success of business processes.

Roles & Responsibilities:
- Splunk ITSI & Observability Engineer
RRD – Splunk ITSI & Observability Engineer
Role: Splunk ITSI & Observability Engineer
Experience: 5 to 6 Years
Location: Open / Hybrid

Mandatory Skills
Splunk Enterprise Administration
Splunk ITSI (Service Modeling, KPIs, Glass Tables, Event Analytics)
SPL Query Development
Dashboarding & Alerting
Log Monitoring & Data Onboarding
Incident & Problem Management
Linux Administration
ITIL Foundation
Preferred Skills
Splunk Observability Cloud
Solarwind DPA/Solarwind Orian/ AppDynamics
ServiceNow Integration
AWS / Azure Monitoring
Python, PowerShell, Ansible Automation
AIOps & Event Correlation

Key Responsibilities
Administer and support Splunk Enterprise platform including forwarders, indexing, clustering, upgrades, and performance tuning.
Design and implement ITSI services, KPIs, service health dashboards, Glass Tables, and correlation searches.
Develop SPL queries, reports, alerts, and executive dashboards.
Implement end-to-end observability for infrastructure, applications, metrics, logs, and traces.
Integrate monitoring solutions with ITSM platforms such as ServiceNow.
Perform root cause analysis, alert optimization, event correlation, and proactive monitoring.
Support incident, problem, and change management processes.
Drive automation and observability improvements to reduce MTTR and improve service reliability.

Certifications (Preferred)
Splunk Enterprise Certified Admin
Splunk ITSI Certified Administrator
Splunk Observability Cloud Certification
ITIL Foundation

Demand Summary
Looking for a hands-on Splunk SME with strong ITSI and Observability experience to build, support, and optimize enterprise monitoring solutions, enabling proactive operations, enhanced service visibility, and improved operational resilience.

Additional Information:
- The candidate should have minimum 3 years of experience in Splunk Administration.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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