Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating claims, as well as collaborating with suppliers and stakeholders while offering technical support.

Claims Adjuster – International Casualty 

London/Hybrid 

About QBE   

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The Opportunity:  

This is a rare opportunity to join our Complex International Casualty team in London as a Claims Adjuster. In this role, you will manage a complex and diverse global portfolio encompassing a variety of claims including construction recall, environments and general liability.  

With hybrid working and excellent benefits you will be working alongside colleagues in a supportive and inclusive environment. We are looking for an insurance professional who is looking to further their career in insurance. 

Your new role: 

• Support the implementation of the Claims strategy to enable delivery of overall business targets 

• Investigate and resolve complex Claims of a specialist nature to provide excellent Claims handling service with minimal leakage 

• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments 

• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate 

• Manage disputed Claims and other material Claims issues to resolve and settle claims on an economic basis 

• Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs 

• Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business 

About you: 

• Experience in handling International Casualty claims, ideally with experience in US Casualty.  

• Ability to manage time effectively whilst having strong planning and organisational capabilities 

• Keen eye for detail and accuracy 

• Good written and verbal communication skills 

• Proficient in building and maintaining relationships with strong influencing skills 

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!     

 

• 30 days holiday a year with the option to buy up to 2 additional days.    

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.    

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.     

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.    

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.    

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.    

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards:  

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year 

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee  

To learn more about our achievements, click here 

How to Apply   

If you’re looking for a career that combines your expertise and your empathy, click Apply today.   

Your career. At the heart of it

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.