Technical Specialist - Field Service

Sandvik Mining
Technical Specialist – Field Service | Waihi, NZ

About the Opportunity

As a Technical Specialist, you’ll play a key role in keeping Sandvik equipment operating safely, reliably, and efficiently. You will act as the main link between Sandvik and our customers, providing high-quality technical support and exceptional service.

In this role, you’ll work closely with the customer’s Maintenance Management Team to improve equipment performance through regular inspections, preventive maintenance, and hands-on repairs. You’ll support a range of hydraulic, electrical, and automation systems across Sandvik products, including underground and surface drill rigs, trucks, loaders, and similar machinery.

You’ll also collaborate with Sandvik’s regional technical support teams to troubleshoot technical issues and implement product improvements. Additional responsibilities may be assigned as needed to ensure strong customer support and reliable equipment performance.

We also welcome applications from candidates currently working in Australia who are interested in relocating back to Waihi. Sandvik will support a seamless transition for those wishing to return home and build their career in New Zealand.

Responsibilities:

• Act as the main link between Sandvik and the customer, providing strong technical support and service.
• Work closely with the customer’s Maintenance Management Team to improve equipment performance.
• Complete inspections, preventive maintenance, and repairs on Sandvik mining equipment.
• Support hydraulic, electrical, and automation systems across various Sandvik machines.
• Work on equipment such as underground and surface drill rigs, trucks, loaders, and similar machinery.
• Collaborate with Sandvik’s regional technical support teams to troubleshoot issues and implement product improvements.
• Perform additional tasks as required to ensure high equipment reliability and customer satisfaction.

About you:

You are a hands-on technical professional with solid experience in heavy equipment maintenance and fault diagnosis. You hold a relevant trade qualification in Heavy Duty Mechanical or Auto Electrical and have a strong track record of delivering high-quality maintenance and repairs to OEM standards. You’re confident working across hydraulic, electrical, and automation systems and have experience inspecting, servicing, and repairing mining equipment such as drill rigs, trucks, and loaders.

You enjoy working closely with operators, supervisors, and maintenance teams to identify issues early and find effective solutions. Your diagnostic skills, technical expertise, and clear communication make you a trusted point of contact for customers and internal support teams. You take a proactive approach to problem-solving, contribute to root cause analysis, and help drive equipment reliability improvements.

Safety is part of how you work. You follow all EHS policies, protect people and equipment, and maintain a high standard of reporting and feedback. You’re adaptable, able to work independently or as part of a team, and comfortable supporting a fast-paced operational environment. Experience with Sandvik equipment, maintenance systems, or warranty processes is a strong advantage.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in New Zealand. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Superannuation contributions, (Kiwi Saver) up to of 4% on top of your earnings, giving you added peace of mind for your future.
• Comprehensive Employee Benefits Program, including Length of Service Recognition program.
• Company-wide bonus scheme to reward your hard work and dedication.
• Company-funded paid parental leave, with superannuation contributions during the leave period.
• Extensive training opportunities, from internal programs to contributions towards external studies.
• Sandvik Wellness Program to support and enhance your health and wellbeing.
• Ongoing development, opportunities with extensive internal and external training opportunities.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For further information about the role please reach out to Human Resources Operations Specialist – Alexis Mckechnie on [email protected]

Applications close: 04th of March 2026, or prior if ideal candidate selected.