Senior Account Manager

At least 3 years in outsource company
4-5years in IT (understanding)
English level - C1
‘Troubleshooter», optimist, high communication skills
Responsibilities
•Project Transfers from Sales to Delivery
 •Intro with the Client calls
 •Introducing Client to our project management guidelines
 •Jira Boards + ticket updates
 •Health check calls with clients
 •Confluence knowledge base
 •NAF
 •Organizing and making BD videos and presents

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail