Customer Service Representative

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

Customer Service Representative is responsible in ensuring accurate and timely movement of freight to specific destinations within the customers level of service standards.  Processing and organization of all documentation needed to initiate and complete movement of freight.

  

Key Responsibilities: 

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system and input any missing data
• Ensure that the WMS system is updated and accurate
• Ensure that all documentation is processed in a timely manner
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion is accounted for and noted on consoles properly.
• Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and when time permits.
• Cross train in other areas of the team
• Customer claim processing, reporting, and procedure compliance facilitation.  Partner with Facility Manager to determine best process for resolving claim.  This may include implementing new procedures that will serve as "check and balance" to eliminate further claims.
• Support the company's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
• Special projects as assigned.
• Performs job related duties as specified by management

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

 

Pay Range: $20.00 - $22.00            

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].