Senior Technical Systems Analyst

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The Senior Technical Systems Analyst will be responsible for analyzing business processes and identifying opportunities for optimization through automation and AI solutions. Will work closely with cross-functional teams, including IT, product management, and stakeholders, to design and implement systems and solutions that enhance operational efficiency, reduce manual tasks, and support the overall business transformation goals. Your work will directly contribute to the modernization of our internal processes, improving service delivery to our employees and clients.

This role is based in our San Francisco office, located on Geary Blvd, with the flexibility to work remotely as needed.

This is a Hybrid role (3days onsite required)

Key Responsibilities:

Process Analysis & Improvement:

• Conduct in-depth analysis of current business processes across various departments, focusing on identifying areas for automation and AI integration.
• Work with business and technical teams to document business requirements, map processes, and develop detailed system specifications.
• Develop and maintain workflows, system diagrams, and documentation for business process automation and AI initiatives.
• Partner with stakeholders to define pain points and bottlenecks, recommending technical solutions that align with business goals.

 AI and Automation Implementation:

• Lead the design and implementation of business automation solutions and AI capabilities, leveraging existing platforms such as Microsoft Azure, HubSpot, and other enterprise systems.
• Collaborate with IT and AI teams to ensure that AI models, tools, and processes are effectively integrated into business operations.
• Evaluate emerging AI and automation technologies to determine their potential fit within the organization, ensuring that they align with our security, compliance, and operational standards.

Technical Expertise & Leadership:

• Provide technical leadership and guidance to junior analysts, developers, and project teams, ensuring that system designs meet the company’s objectives and technical requirements.
• Work closely with project managers and IT teams to deliver automation and AI-driven projects on time and within scope.
• Assist in system testing and validation of AI and automation tools, ensuring they meet functional and performance requirements.

 Collaboration & Communication:

• Communicate effectively with both technical and non-technical stakeholders, translating complex technical information into clear, actionable insights.
•  Collaborate with internal teams to gather feedback, continuously refining and improving systems and processes.
•  Document and present analysis, recommendations, and progress reports to senior leadership and other key stakeholders.

Required Qualifications:

 Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in systems analysis, with at least 3 years focusing on AI, automation, or digital transformation initiatives.
•  Proven experience working on automation, process optimization, and business transformation projects.
• Strong background in analyzing and improving business processes, preferably within the healthcare industry.

Technical Skills:

• Experience with business automation platforms (e.g., Microsoft Power Automate, n8n, or similar).
• Familiarity with cloud platforms (Microsoft Azure, AWS, etc.) and tools for system integration.

COMPENSATION:

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to [email protected].
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.